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  • Communication with citizens in the first EU citizen observatories experiences
    Publication . Montargil, Filipe; Santos, Vitor
    This paper presents the emerging concept and reality of Citizen Observatories (COs). We offer a brief overview of its opportunities and its areas of application and discuss some central elements of the first generation of Citizen Observatories pilot projects’ funded by the European Union, between 2012 and 2016, in what regards communication with citizens. The concept of CO implies, according to the existing definitions, an open and shared information system dedicated to the collection of data on the environment and natural resources, using ICT, and the volunteer participation of individuals in data collection. The EU has adopted a more specific concept of CO in the projects funded, so that the resulting information complements existing earth observation systems (including the European Copernicus satellite program). In the 2012 In the 2012—2016 period five CO projects have been funded by the EU, covering different areas: natural waters monitoring, odour monitoring, air quality monitoring, flood risk management and a platform for citizen science surveys. These COs allowed to develop and test the concept’s implementation. According to our analysis, we can identify different communication strategies with citizens, in these projects, ranging from all-inclusive strategies (using websites, Android and IOS apps, both to collect and disseminate information) to more focused communication strategies. Besides this, awareness is also a critical issue for COs, since they need to attract a relevant number of citizens in order to justify their existence and to thrive. Most projects make extensive use of social networking sites (SNS), including Facebook, Twitter, YouTube, LinkedIn, Google+ and Slideshare. Despite this use, however, it cannot yet be considered that COs reach a vast number of citizens. Rather, the number of citizens involved was very limited, in the first generation of pilot projects. But societal challenges may assume a more relevant role in the following stages, with the projects that will be developed between 2016 and 2020.
  • Communication with citizens in the first EU citizen observatories experiences
    Publication . Montargil, Filipe; Santos, Vitor
    This communication presents the emerging concept and reality of Citizen Observatories (COs). We offer a brief overview of its opportunities and its areas of application and discuss some central elements of the first generation of Citizen Observatories pilot projects’ funded by the European Union, between 2012 and 2016, in what regards communication with citizens. The concept of CO implies, according to the existing definitions, an open and shared information system dedicated to the collection of data on the environment and natural resources, using ICT, and the volunteer participation of individuals in data collection. The EU has adopted a more specific concept of CO in the projects funded, so that the resulting information complements existing earth observation systems (including the European Copernicus satellite program). In the 2012 In the 2012—2016 period five CO projects have been funded by the EU, covering different areas: natural waters monitoring, odour monitoring, air quality monitoring, flood risk management and a platform for citizen science surveys. These COs allowed to develop and test the concept’s implementation. According to our analysis, we can identify different communication strategies with citizens, in these projects, ranging from all-inclusive strategies (using websites, Android and IOS apps, both to collect and disseminate information) to more focused communication strategies. Besides this, awareness is also a critical issue for COs, since they need to attract a relevant number of citizens in order to justify their existence and to thrive. Most projects make extensive use of social networking sites (SNS), including Facebook, Twitter, YouTube, LinkedIn, Google+ and Slideshare. Despite this use, however, it cannot yet be considered that COs reach a vast number of citizens. Rather, the number of citizens involved was very limited, in the first generation of pilot projects. But societal challenges may assume a more relevant role in the following stages, with the projects that will be developed between 2016 and 2020.
  • Medir a Sociedade de Informação: sistema para um painel online de utilizadores da Internet
    Publication . Montargil, Filipe; Di Fátima, Branco; Rodrigues, Vitor; Santos, Vitor
    É apresentada, nesta conferência, o sistema de informação desenvolvido no âmbito do Living Lab on Media Content and Platforms (LLMCP), para a constituição de um painel online de utilizadores da Internet. O objetivo consiste no desenvolvimento de uma ferramenta que permita estudar e conhecer de forma aprofundada algumas dimensões da nossa vida na Sociedade de Informação, através de monitorização em tempo real do comportamento online.
  • Uma abordagem metodológica à transformação digital
    Publication . Mamede, Henrique; Santos, Vitor; Faroleiro, Paulo; Montargil, Filipe
    Como resultado da aplicação de tecnologias à organização, surgem oportunidades para que esta possa refletir sobre a forma como lida com as forças que compõem o domínio de pressão moderno sobre o negócio: a concorrência, os clientes, os dados, a inovação e o valor. Importa, pois, saber como se pode encetar a definição de uma estratégia, alinhada com a estratégia global do negócio da organização, que permita assegurar processos de transformação pela via do digital, atuando sobre os componentes referidos do respetivo domínio.
  • Which technology to which challenge in democratic governance? An approach using design science research
    Publication . Anastasiadou, Maria; Santos, Vitor; Montargil, Filipe
    Purpose – Information systems (IS) play an important role in contemporary society, but critical questions remain on their potential use and impact on democracy. This study aims to contribute to the discussion on which technology can be adequate to which major challenge of democratic governance, through the identification and pairing of challenges of democratic governance with specific information technologies with the potential to be used in applications related to this challenge. This perspective can be considered positioned in the confluence between IS, political science and public administration. Design/methodology/approach – Design science research, a research approach in IS, was used. The suggestion of a conceptual framework with pairs of challenges in democratic governance and information technologies was initially developed. In a subsequent phase, this framework was discussed and assessed through interviews with a panel of selected experts in e-government and IS, reaching a revised conceptual framework. Findings – Results suggest that the conceptual pairing of challenges in democratic governance with IS’s solutions such as artificial intelligence, systems integration or blockchain technologies, for instance, if used in a critical, transparent and accountable way, can play a role in capacitating the delivery of better public services and contribute to encouraging citizen trust and political participation. These results may contribute to open a methodological agenda dedicated to the selection of adequate IS resources to address specific challenges of democratic governance, as well as to help in the development of public policies in the area. Originality/value – Previous studies on digital government offer important insights on the impact of information and communication technologies-enabled public governance tools for government openness, public service efficiency and user-friendliness, and for citizen political participation and societal mobilization. But the literature still lacks a systematic conceptual framework mapping and assessing the role of distinctive IS instruments in democratic challenge-solving and specifying functional relationships between specific technology and democratic outcomes. This paper aims to contribute to filling this analytical gap.
  • A teaching model using social network sites
    Publication . Santos, Vitor; Montargil, Filipe; Martins, José; Gonçalves, Ramiro
    Currently, new media and social network sites (SNSs) assume a relevant role in our society and in our daily practices (Boyd and Ellison 2008; Lister et al 2009; Watkins 2009; Papacharissi 2011). This has necessarily an impact on the way we learn together and we cannot ignore its potential, regarding collaborative learning. This trend is explored by research spanning through several areas and, in what regards higher levels of education, Facebook assumes growingly a prominent position, being more widely investigated as an instructional tool in the classroom than most SNSs (Tess 2013: A63). From the perspective of teaching and learning, Web 2.0 resources are seen as enablers of a vision where the student will find information potentially contradicting the knowledge acquired through the traditional formal learning process (Santos 2009). This feature leads to a continuous discussion of the facts, topics and subjects having, on one side, the consciousness of the existence of a common set of formally established knowledge, shared in a given community, and, on the other side, the joint reflection and debate within this same community. This new reality, where the roles of the teacher and of the student (or the roles of who teaches and of who learns) become fuzzier also brings the need for new ways to understand, describe and explain the learning process and the ways in which it develops. It is used, in this paper, the concept of social e-learning (Martins et al 2012), building on the connectivist perspective (Siemens 2004, 2006, 2008). A concrete format for the implementation of a social e-learning model is proposed and an experience is presented and discussed. The e-learning model presented has been successfully applied in a training course in the field of business communication, held at Citeforma – an institution with a relevant track record in the use of innovative features and resources for vocational education and training, in Portugal.
  • O Estado da Nação 2003: síntese de resultados
    Publication . Stock, Maria José; Montargil, Filipe; Santos, Vitor
    É apresentada, nesta publicação, a síntese dos resultados finais do projeto O estado da Nação 2003, realizado pela Data Crítica, Escola Superior de Comunicação Social, Diário de Notícias, TSF e SIC. De acordo com o Regimento da Assembleia da República (AR), “em cada sessão legislativa poderá ter lugar, em data a fixar por acordo entre o Presidente da Assembleia da República e o Governo, numa das últimas 10 reuniões da sessão legislativa, um debate de política geral, iniciado com uma intervenção do Governo sobre o estado da Nação, sujeito a perguntas dos grupos parlamentares, seguindo-se o debate generalizado que é encerrado pelo Governo.” . O objectivo do projecto O estado da Nação consiste em recolher e tratar informação relativa à avaliação e às opiniões dos portugueses sobre o estado da Nação, antes do fim da sessão legislativa e da realização do debate sobre o estado da Nação na Assembleia da República. Pretende-se, de forma mais concreta, recolher e disponibilizar informação através dos media sobre aquela que é a real avaliação dos cidadãos sobre o estado da Nação, antes do debate a ser efectuado pelos seus representantes na AR. Integram esta comunicação os seguintes anexos: • Anexo 1 - Respostas dos participantes - Fase 1 - Respostas recolhidas voluntariamente através do site do projecto O estado da Nação e de cupões publicados no Diário de Notícias • Anexo 2 - Listagem dos vocábulos existentes nas respostas dos participantes – Output de software de análise de conteúdo (Textpack) - Fase 1. • Anexo 3 - Dicionário utilizado para a análise de conteúdo das respostas dos participantes - Fase 1 • Anexo 4 - Análise de conteúdo com recurso ao software Textpack das participações através do Diário de Notícias e Internet - Fase 1. • Anexo 1 - Focus Groups - - Modelo de Relevância do Cidadão - Fase 2 • Anexo 6 - Tabulações de inquérito por questionário telefónico. – Fase 3
  • A teaching model using social network sites
    Publication . Santos, Vitor; Montargil, Filipe; Martins, José; Gonçalves, Ramiro
    New media and social network sites (SNSs) currently play an important role in our society and in our daily practices (Boyd and Ellison 2008; Lister et al 2009; Watkins 2009; Papacharissi 2011). This necessarily affects the way we learn together, as explored in research spanning several areas. Regarding higher education, Facebook has an increasingly prominent position and is more widely investigated as an instructional tool in the college classroom than most SNSs (Tess 2013). From the perspective of teaching and learning, the Web 2.0 is seen as an enabler of a vision in which the student will find information potentially contradicting the knowledge acquired through the traditional formal learning process (Santos 2009). This feature leads to a continuous discussion of the facts, topics and subjects having an awareness of a common range of formal established knowledge shared in a given community and, at the same time, the joint reflection and debate within this same community. This new reality, in which the roles of the teacher and the student (or the roles of who teaches and who learns) become fuzzy, difficult to distinguish clearly, also brings the need for new ways to understand, describe, and explain the learning process and the ways in which it develops. In this paper we use the concept of social e-learning (Martins et al. 2012), building on the connectivist perspective (Siemens 2004, 2006, 2008). Social e-learning can be considered as a learning process whereby the Internet represents a space for participation, sharing, and collaboration, with new opportunities to create, share content, and interact with others (Bennett 2012) – an open door to build more open and flexible knowledge, where students build and rebuild their own path. A concrete format for its implementation is proposed and a genuine experience is presented and discussed. The social e-learning model presented in this article has been successfully applied in a training course in the field of business communication, held by Citeforma. Citeforma is a Portuguese vocational training centre, jointly managed by SITESE (a services workers and technicians union) and IEFP (the Portuguese Institute for Employment and Vocational Training).
  • Medir a Sociedade de Informação: sistema para um painel online de utilizadores da Internet
    Publication . Montargil, Filipe; Di Fátima, Branco; Rodrigues, Vitor; Santos, Vitor
    Este artigo apresenta o sistema de informação desenvolvido no âmbito do Living Lab on Media Content and Platforms (LLMCP), para a constituição de um painel online de utilizadores da Internet. O objetivo consiste no desenvolvimento de uma ferramenta que permita estudar e conhecer de forma aprofundada algumas dimensões da nossa vida na Sociedade de Informação, através de monitorização em tempo real do comportamento online.
  • Transformação digital no ensino e formação
    Publication . Santos, Vitor; Mamede, Henrique; Faroleiro, Paulo; Montargil, Filipe
    Fruto do acelerar do processo de transformação digital estamos presentemente a assistir a uma enorme mudança no ensino e na formação. Esta mudança evidencia-se na desmaterialização de processos e conteúdos, mas tem também um forte impacto na forma como se processa o ensino e a formação, nomeadamente, provocando alterações nos processos pedagógicos. Neste artigo, e com este contexto, procura-se analisar a corrente transformação digital no ensino e identificar os seus principais problemas e desafios.