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Advisor(s)
Abstract(s)
Cocreation has captured the attention of public managers andpolicymakers and yet the literature focusing in the public sector isstill relatively dispersed. In this literature review we presenta contextualized analysis of the potential reasons that lead publicsector organizations to cocreate with citizens and identify potentialbarriers that may hamper the adoption of cocreation in publicsettings. The analysis undertaken allowed us to conclude that thetopic is increasingly capturing the interest of researchers, althoughthe state of the literature is characterized by a reduced heteroge-neity in research methods. We classified cocreation benefits in thepublic sector as innovation related, improved decision-making, andsymbolic related, and we categorized the drivers for cocreationaccording to three broad categories: external, relation-specificand internal. Finally, we identified potential barriers of cocreation,including structural, organizational, and behavioral barriers.
Description
Keywords
Public sector Cocreation Coproduction Barriers Drivers Benefits
Citation
Baptista, N., Alves, H. & Matos, N. (2020). Public sector organizations and co-creation with citizens: A literature review on benefits, drivers and barriers. Journal of Nonprofit & Public Sector Marketing, 32(3), 217-241. DOI: 10.1080/10495142.2019.1589623
Publisher
Taylor & Francis