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Public sector organizations and co-creation with citizens: a literature review on benefits, drivers and barriers

2019-03-21Journal article Restricted access
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dc.contributor.authorBaptista, Nuno
dc.contributor.authorAlves, H.
dc.contributor.authorMatos, Nelson
dc.date.accessioned2023-01-26T09:29:48Z
dc.date.available2023-01-26T09:29:48Z
dc.date.issued2019-03-21
dc.description.abstractCocreation has captured the attention of public managers andpolicymakers and yet the literature focusing in the public sector isstill relatively dispersed. In this literature review we presenta contextualized analysis of the potential reasons that lead publicsector organizations to cocreate with citizens and identify potentialbarriers that may hamper the adoption of cocreation in publicsettings. The analysis undertaken allowed us to conclude that thetopic is increasingly capturing the interest of researchers, althoughthe state of the literature is characterized by a reduced heteroge-neity in research methods. We classified cocreation benefits in thepublic sector as innovation related, improved decision-making, andsymbolic related, and we categorized the drivers for cocreationaccording to three broad categories: external, relation-specificand internal. Finally, we identified potential barriers of cocreation,including structural, organizational, and behavioral barriers.en
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationBaptista, N., Alves, H. & Matos, N. (2020). Public sector organizations and co-creation with citizens: A literature review on benefits, drivers and barriers. Journal of Nonprofit & Public Sector Marketing, 32(3), 217-241. DOI: 10.1080/10495142.2019.1589623pt_PT
dc.identifier.doi10.1080/10495142.2019.1589623pt_PT
dc.identifier.eissn1540-6997
dc.identifier.issn1049-5142
dc.identifier.urihttp://hdl.handle.net/10400.21/15380
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherTaylor & Francispt_PT
dc.relation.publisherversionhttps://www.tandfonline.com/doi/full/10.1080/10495142.2019.1589623pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/pt_PT
dc.subjectPublic sectoren
dc.subjectCocreationen
dc.subjectCoproductionen
dc.subjectBarriersen
dc.subjectDriversen
dc.subjectBenefitsen
dc.titlePublic sector organizations and co-creation with citizens: a literature review on benefits, drivers and barriersen
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceLondonpt_PT
oaire.citation.endPage241pt_PT
oaire.citation.startPage217pt_PT
oaire.citation.titleJournal of Nonprofit & Public Sector Marketingen
oaire.citation.volume32pt_PT
person.familyNameBaptista
person.familyNameAlves
person.givenNameNuno
person.givenNameHelena
person.identifier.ciencia-idAD1D-892D-7353
person.identifier.ciencia-id131D-D12D-F642
person.identifier.orcid0000-0001-7130-0543
person.identifier.orcid0000-0001-5192-2310
person.identifier.ridK-5775-2014
person.identifier.scopus-author-id57200392594
person.identifier.scopus-author-id35208145700
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication898aafa8-bdee-4d3a-8824-9cad73209814
relation.isAuthorOfPublication0f2e15c4-c973-41e4-a4b3-925561e75234
relation.isAuthorOfPublication.latestForDiscovery0f2e15c4-c973-41e4-a4b3-925561e75234

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