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Authors
Advisor(s)
Abstract(s)
The accelerated development of information and communication technology, the
transformation of business activity, which has become more global and competitive, and
the prevalence of services based on knowledge and information led to the appearance of
new models of virtual teamwork, more flexible and adaptive, which go beyond the
classical functional departmental barriers and require the collaboration of employees
with diverse skills, judgments and expertise. The COVID-19 pandemic event accelerated
the adoption of these new work models worldwide at a scale never seen before. Cross-
cultural virtual teams can be found in several fields, such as research and product
development, quality circles, affinity groups, outsourcing teams, customer services,
helpdesk services, academic and research groups. Under the framework of crossvergence
theory, this conceptual article explores the contingencies of cross-cultural virtual teams,
discussing its main challenges and explores a set of practices for multicultural team
management in the virtual environment.
Description
Keywords
Multicultural Teams Virtual Management
Citation
Baptista, N. (2022). The management of cross-cultural virtual teams. European Journal of Human Resource Management Studies, 6(1), 159-173. doi:http://dx.doi.org/10.46827/ejhrms.v6i1.1364
Publisher
Open Access Publishing Group