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Advisor(s)
Abstract(s)
O mercado económico é cada vez mais competitivo, o que leva as empresas a analisarem e atuarem sobre fatores internos e externos, de modo a procurarem as melhores opções para conseguirem alcançar os seus objetivos. A isto se junta a constante exigência de parceiros e clientes, que as obrigam a procurar satisfazer os seus requisitos, garantindo a excelência nas suas atividades. É neste âmbito que surgem as normas da Qualidade, com o objetivo de auxiliarem as empresas a melhorarem os seus processos, e a implementarem princípios de melhoria continua, através da implementação de um Sistema de Gestão da Qualidade.
Ao longo dos anos os referenciais ISO, destinados à gestão da qualidade têm sofrido várias revisões, sendo a revisão mais atualizada a NP EN ISO 9001:2015, que introduz o pensamento baseado no risco. Neste trabalho, contextualizou-se o pensamento baseado no risco, tendo por base a sua aplicação num contexto industrial, mais especificamente na empresa BIOSOG, S.A.. Foi feito o diagnóstico da avaliação e gestão do risco no processo de produção da organização. Foram estudadas e comparadas várias ferramentas de gestão do risco, e selecionadas duas técnicas que se revelaram adequadas para implementação na organização.
As técnicas utilizadas foram a análise de modos de falhas e efeitos (FMEA) e a análise hierárquica de processo (AHP). Os resultados obtidos pela FMEA e pela AHP foram discutidos apontando as vantagens e desvantagens de cada uma no contexto onde foram aplicadas.
A implementação destas duas ferramentas provou que ambas são importantes técnicas para avaliar e gerir o risco, permitindo à organização agir de forma preventiva no processo de produção.
The economic market is increasingly competitive, which leads companies to analyze and act on internal and external factors in order to look for the best options to achieve their goals. Furthermore, there is a continuous demand from partners and customers, which compel companies to seek to satisfy their requirements, ensuring excellence in their activities. This is where Quality standards emerge, with the aim of helping companies to improve their processes and to implement principles of continuous improvement through the implementation of a Quality Management System. Over the years, the ISO Guidelines for quality management have undergone several revisions, and the current version ISO 9001: 2015 introduces the risk assessment and management process. In this work, the risk-based thinking was contextualized, based on its application in an industrial context, namely, in the company BIOSOG, S.A.. It was made the diagnosis of risk assessment and risk management in the production process of the organization. Several risk management tools were studied and compared, and two techniques were selected that showed to be suitable for the implementation in the organization. The techniques used were Failure Mode and Effect Analysis (FMEA) and Analytic Hierarchy Process (AHP). The results obtained by FMEA and AHP were discussed, pointing the advantages and disadvantages of each one in the context in which they were applied. The implementation of these two tools proved that they are important techniques for assessing and managing risk, allowing the organization to take preventive actions in the production process.
The economic market is increasingly competitive, which leads companies to analyze and act on internal and external factors in order to look for the best options to achieve their goals. Furthermore, there is a continuous demand from partners and customers, which compel companies to seek to satisfy their requirements, ensuring excellence in their activities. This is where Quality standards emerge, with the aim of helping companies to improve their processes and to implement principles of continuous improvement through the implementation of a Quality Management System. Over the years, the ISO Guidelines for quality management have undergone several revisions, and the current version ISO 9001: 2015 introduces the risk assessment and management process. In this work, the risk-based thinking was contextualized, based on its application in an industrial context, namely, in the company BIOSOG, S.A.. It was made the diagnosis of risk assessment and risk management in the production process of the organization. Several risk management tools were studied and compared, and two techniques were selected that showed to be suitable for the implementation in the organization. The techniques used were Failure Mode and Effect Analysis (FMEA) and Analytic Hierarchy Process (AHP). The results obtained by FMEA and AHP were discussed, pointing the advantages and disadvantages of each one in the context in which they were applied. The implementation of these two tools proved that they are important techniques for assessing and managing risk, allowing the organization to take preventive actions in the production process.
Description
Trabalho final de mestrado para a obtenção do grau de mestre em Engenharia da Qualidade e Ambiente
Keywords
Sistema de gestão da qualidade Quality management system Gestão do risco Risk management Processo de produção Production process NP EN ISO 9001:2015 FMEA AHP
Citation
NOVO, Gil Gonçalo Almeida Antunes - Avaliação e gestão do risco segundo referencial NP EN ISO 9001:2015: estudo de caso numa indústria de detergentes e produtos de higienização e limpeza. Lisboa: Instituto Superior de Engenharia de Lisboa, 2019. Dissertação de mestrado.
Publisher
Instituto Superior de Engenharia de Lisboa