A carregar...
Publicação
Avaliação e gestão de risco segundo referencial NP EN ISO 9001:2015 – estudo de caso na Lisnave
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 2.04 MB | Adobe PDF |
Orientador(es)
Resumo(s)
A norma ISO 9001 teve várias versões ao longo dos anos, a última revisão, em 2015. A NP EN ISO 9001:2015 veio introduzir uma abordagem sistemática que tem em consideração o pensamento baseado no risco. O risco é intrínseco a todos os aspetos de um sistema de gestão da qualidade e o pensamento baseado no risco confere ao sistema de gestão da qualidade uma forma metódica de identificação de riscos e de controlo dos mesmos. O principal foco deste trabalho consistiu em abordar a gestão do risco numa empresa de reparação e manutenção naval, a Lisnave Estaleiros Navais S.A., identificando e explorando os vários tipos de ferramentas que podem ser usados para efetuar a análise de risco na organização. A utilização de ferramentas de avaliação e gestão de risco são da máxima importância para a empresa pois levará a um amadurecimento da sua cultura de risco. A Norma NP ISO 31000: 2018 de princípios e linhas de orientação para de orientação para a gestão de risco foi utilizada pois apesar de todas as organizações gerirem o seu risco de alguma forma a utilização deste referencial permite tornar mais eficaz a gestão do risco através da sua identificação, analise e avaliação. Foram analisadas e comparadas várias ferramentas de gestão do risco tendo sido selecionada a técnica que se revelou mais adequada para a sua implementação na empresa. A ferramenta escolhida para gestão de riscos e utilizada no projeto foi a Análise de Modos de Falhas e seus Efeitos (FMEA) que pode ser aplicada à organização na sua generalidade e nas diversas áreas e níveis organizacionais. Neste trabalho a avaliação e gestão do risco centrou-se nas atividades do Controlo de Qualidade na prevenção das falhas e, na implementação de ações de melhoria por forma a mitigar ou mesmo eliminar as potenciais falhas antes destas ocorrerem. A implementação desta ferramenta provou que é uma importante técnica para avaliar e gerir o risco, contribuindo assim para a eficácia do processo e consequentemente para o bom desempenho da empresa.
Abstract The ISO 9001 standard has had several versions over the years, the last revision in 2015. NP EN ISO 9001:2015 introduced a systematic approach that takes into account risk-based thinking. Risk is intrinsic to all aspects of a quality management system and risk-based thinking gives the quality management system a methodical way of identifying risks and controlling them. The main focus of this work was to address risk management in a ship repair and maintenance company, Lisnave Estaleiros Navais S.A., identifying and exploring the various types of tools that can be used to perform risk analysis in the organization. The use of risk assessment and management tools are of the utmost importance for the company as it will lead to a maturing of its risk culture. The NP ISO 31000 Standard: 2018 principles and guidelines for risk management guidance was used because although all organizations manage their risk in some way the use of this benchmark makes risk management more effective through its identification, analysis and evaluation. Several risk management tools were analysed and compared, and the technique that proved to be most appropriate for its implementation in the company was selected. The tool chosen for risk management and used in the project was the Analysis of Failure Modes and their Effects (FMEA) that can be applied to the organization in its generality and in the various areas and organizational levels. In this work, risk assessment and management focused on quality control activities in the prevention of failures and on the implementation of improvement actions in order to mitigate or even eliminate potential failures before they occur. The implementation of this tool proved that it is an important technique to assess and manage risk, thus contributing to the effectiveness of the process and consequently to the good performance of the company.
Abstract The ISO 9001 standard has had several versions over the years, the last revision in 2015. NP EN ISO 9001:2015 introduced a systematic approach that takes into account risk-based thinking. Risk is intrinsic to all aspects of a quality management system and risk-based thinking gives the quality management system a methodical way of identifying risks and controlling them. The main focus of this work was to address risk management in a ship repair and maintenance company, Lisnave Estaleiros Navais S.A., identifying and exploring the various types of tools that can be used to perform risk analysis in the organization. The use of risk assessment and management tools are of the utmost importance for the company as it will lead to a maturing of its risk culture. The NP ISO 31000 Standard: 2018 principles and guidelines for risk management guidance was used because although all organizations manage their risk in some way the use of this benchmark makes risk management more effective through its identification, analysis and evaluation. Several risk management tools were analysed and compared, and the technique that proved to be most appropriate for its implementation in the company was selected. The tool chosen for risk management and used in the project was the Analysis of Failure Modes and their Effects (FMEA) that can be applied to the organization in its generality and in the various areas and organizational levels. In this work, risk assessment and management focused on quality control activities in the prevention of failures and on the implementation of improvement actions in order to mitigate or even eliminate potential failures before they occur. The implementation of this tool proved that it is an important technique to assess and manage risk, thus contributing to the effectiveness of the process and consequently to the good performance of the company.
Descrição
Palavras-chave
FMEA Gestão do risco Controlo de qualidade Gestão da qualidade NP EN ISO 9001:2015 Risk management Quality control Quality management