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Abstract(s)
A adoĆ§Ć£o de um sistema de gestĆ£o da qualidade (SGQ) Ć© uma decisĆ£o estratĆ©gica que potencia uma sĆ©rie de benefĆcios para qualquer tipo de organizaĆ§Ć£o, podendo-se considerar um investimento que permite o desenvolvimento sustentado da mesma, numa altura em que as exigĆŖncias dos mercados e clientes aumentam. A certificaĆ§Ć£o do SGQ Ć© hoje um requisito para fornecedores de um nĆŗmero crescente de empresas pĆŗblicas e privadas. Neste contexto, a empresa A Um - equipamentos e materiais de escritĆ³rio, Lda, que desenvolve a sua atividade principal no Ć¢mbito de artigos de papelaria, procura diferenciar-se, tornando-se mais competitiva atravĆ©s da implementaĆ§Ć£o do sistema de gestĆ£o da qualidade baseado na ISO 9001:2015. O trabalho desenvolvido na presente dissertaĆ§Ć£o, teve assim por objetivo a conceĆ§Ć£o e o acompanhamento da implementaĆ§Ć£o do SGQ segundo a NP EN ISO 9001:2015 na A Um. Para que a implementaĆ§Ć£o decorresse em conformidade foi necessĆ”rio um estudo aprofundado de cada requisito e posterior interpretaĆ§Ć£o e adaptaĆ§Ć£o Ć realidade da empresa. Ocorreram tambĆ©m muitas aƧƵes de sensibilizaĆ§Ć£o e a produĆ§Ć£o de uma sĆ©rie de documentos completamente inexistentes atĆ© entĆ£o, mas exigidos pela norma. Durante o processo de implementaĆ§Ć£o surgiram dificuldades relacionadas essencialmente quanto ao limite temporal do trabalho versus o tempo necessĆ”rio para tratar das burocracias exigidas, bem como com a aceitaĆ§Ć£o destas nos procedimentos diĆ”rios que jĆ” ocorriam na empresa. Por esta razĆ£o a auditoria interna nĆ£o foi executada, o que impossibilitou a conclusĆ£o do ciclo de implementaĆ§Ć£o do SGQ proposto de acordo com o ISO 9001:2015. Contudo, todas as ferramentas necessĆ”rias Ć implementaĆ§Ć£o do SGQ foram construĆdas e todo o trabalho contribuiu para a convicĆ§Ć£o de que, se a empresa A Um assegurar a continuidade e monitorizaĆ§Ć£o das prĆ”ticas implementadas serĆ”, num futuro prĆ³ximo, capaz de implementar um SGQ bem-sucedido.
The adoption of a Quality Management System (QMS) is a strategic decision that provides a series of benefits for any type of organization. It can be considered an investment that allows its sustained development, at a time when market and customer demands are increasing. QMS certification is now a requirement for suppliers to a growing number of public and private companies. In this context, the company A Um - Equipamentos e materiais de escritĆ³rio, Lda, which main activity is in the field of stationery, seeks to differentiate itself and becoming more competitive through the implementation of the Quality Management System based on ISO 9001:2015. The work carried out in this dissertation thus aimed at designing and monitoring the Implementation of the QMS, according to NP EN ISO 9001:2015, at A um. For the implementation to take place accordingly, it was necessary to carry out an in-depth study of each requirement and subsequent interpretation and adaptation to the company's reality. There were also awareness actions and the production of a series of documents, most of them required by the standard, and completely non-existent until then. During the implementation process, difficulties arose essentially related to the time limit of the work versus the time needed to deal with the required bureaucracies, as well as with their acceptance in the daily procedures that already took place in the company. For this reason, the internal audit was not performed, which made it impossible to complete the proposed QMS implementation cycle in accordance with ISO 9001:2015. Nevertheless, all tools necessary to implement the QMS were built and all the work contributed to the conviction that, if the company A Um ensures the continuity and monitoring of the implemented practices, it will be able, in the near future, to implement a successful QMS.
The adoption of a Quality Management System (QMS) is a strategic decision that provides a series of benefits for any type of organization. It can be considered an investment that allows its sustained development, at a time when market and customer demands are increasing. QMS certification is now a requirement for suppliers to a growing number of public and private companies. In this context, the company A Um - Equipamentos e materiais de escritĆ³rio, Lda, which main activity is in the field of stationery, seeks to differentiate itself and becoming more competitive through the implementation of the Quality Management System based on ISO 9001:2015. The work carried out in this dissertation thus aimed at designing and monitoring the Implementation of the QMS, according to NP EN ISO 9001:2015, at A um. For the implementation to take place accordingly, it was necessary to carry out an in-depth study of each requirement and subsequent interpretation and adaptation to the company's reality. There were also awareness actions and the production of a series of documents, most of them required by the standard, and completely non-existent until then. During the implementation process, difficulties arose essentially related to the time limit of the work versus the time needed to deal with the required bureaucracies, as well as with their acceptance in the daily procedures that already took place in the company. For this reason, the internal audit was not performed, which made it impossible to complete the proposed QMS implementation cycle in accordance with ISO 9001:2015. Nevertheless, all tools necessary to implement the QMS were built and all the work contributed to the conviction that, if the company A Um ensures the continuity and monitoring of the implemented practices, it will be able, in the near future, to implement a successful QMS.
Description
Trabalho final de Mestrado para obtenĆ§Ć£o do grau de Mestre em Engenharia da Qualidade e Ambiente
Keywords
Sistema de gestĆ£o da qualidade Qualidade ISO 9001:2015 Quality managementās system Quality ISO 9001:2015
Citation
FERREIRA, Susana Paula da Silva - ImplementaĆ§Ć£o da norma ISO 9001:2015 numa empresa do sector comercial. Lisboa: Instituto Superior de Engenharia de Lisboa, 2023. DissertaĆ§Ć£o de Mestrado.