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Percorrer ESCS - Artigos por Objetivos de Desenvolvimento Sustentável (ODS) "08:Trabalho Digno e Crescimento Económico"
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- Experience at work: why employees experience their work differentlyPublication . Figueiredo, Paula; Lopes Miranda, Sandra MarisaResearch on Employee Experience Management (EXM) has traditionally emphasized demographic segmentation—age, gender, or educational level—as the main differentiators in how employees perceive their career path within organizations. However, this demographic focus shows fragmented evidence and limited explanatory power regarding the mechanisms that truly shape EX. To fill this gap, this study proposes a structural and contextual reformulation of EX segmentation, arguing that employee experiences vary less depending on who they are and more depending on their position within organizational systems. Using data from 403 employees across various sectors and an 18-item EXM scale covering Reputation, Recruitment, Physical, Technical, and Cultural Experiences, we performed t-tests, ANOVAs, cluster analysis, and effect size estimates. Findings show that hierarchical position is the main predictor of EX in the dimensions of Physical, Technical, and Cultural Experience, as well as in the overall dimensions, while demographic differences—especially age and education—are negligible. Employee seniority and organisational size have a significant impact on Cultural Experience, which emphasizes how socialisation and organisational structure shape the EX. These findings reveal that EX segmentation is essentially structural, underscoring the necessity of EXM strategies that prioritize employees, particularly those without management functions, and enhance cultural integration through leader communication and onboarding procedures.
- Macro-environmental factors for tourism and hospitality: a systematic review aligned with sdgs 8, 12, and 13Publication . Santos, Zelia Raposo; Severino, Filipe Segurado; Machado, Ana Teresa; Calisto, Maria de Lurdes; Costa, TeresaABSTRACT Objective: This study aims to identify the macro-environmental factors that shape tourism and hospitality and to provide a comprehensive framework that integrates their impacts on destinations, consumer markets, and industry stakeholders. Theoretical Framework: Grounded in the PESTA approach, the research conceptualizes tourism as highly vulnerable to external forces while also aligned with the Sustainable Development Goals (SDGs), emphasizing resilience, sustainability, and innovation as key drivers for long-term industry viability. Method: A systematic literature review was conducted following PRISMA guidelines, screening articles published between 2008 and 2022 in Scopus and Web of Science. After a multi-stage selection process, 50 articles published in top-ranking journals were analized and categorized into five macro-environmental dimensions: political-legal, economic, sociocultural, technological, and environmental. Results and Discussion: Findings revealed that political stability and policy frameworks strongly affect tourism flows and investment, while economic crises remain underexplored at the destination level. Sociocultural trends, such as sustainability-driven consumer behavior, and technological innovations, particularly digital platforms, redefine market dynamics. Environmental challenges, including climate change and natural disasters, critically influence destination image and resilience. An integrative framework is proposed to synthesize these impacts and highlight research gaps. Research Implications: The study advances a research agenda addressing overlooked areas such as economic shocks and technological roles at the destination level. Originality/Value: This is among the first systematic reviews to holistically map macro-environmental influences on tourism and hospitality, offering theoretical and practical insights that support sustainable development strategies consistent with the SDGs 8 (Decent work and economic grow) 12 (Responsible Consumption and Production), and 13 (Climate Action). The study emphasizes how innovation, entrepreneurship, responsible business practices, and environmental adaptation contribute to a more resilient, inclusive, and sustainable tourism economy.