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Authors
Advisor(s)
Abstract(s)
Os serviços de governo electrónico (e-government) têm vindo a ser avaliados, em grande parte dos estudos até agora realizados, através de uma tipologia baseada no aproveitamento das capacidades de interactividade técnica que as novas tecnologias permitem. É proposto, neste texto, um critério alternativo, orientado para a diferenciação entre perspectivas baseadas no Estado (ponto de vista “interno”) e perspectivas baseadas no utilizador (ponto de vista “externo”). A análise de informação disponibilizada através de estudos realizados por empresas de consultoria (Accenture e Capgemini) sustenta a hipótese de que tende a prevalecer uma perspectiva baseada no Estado, nos seus interesses e necessidades imediatos, em detrimento de uma perspectiva baseada no utilizador, nas suas expectativas e necessidades, e no retorno que este possa retirar da transição para serviços prestados através do canal Internet.
ABSTRACT: E-government services have been evaluated, to a large extent of research carried out so far, through a typology based on the use of technical interactivity capacities permited by new technologies. It is presented, in this text, an alternative criteria, differentiating perspectives based on the State (“internal” point of view) and perspectives based on the user (“external” point of view). The analysis of information available through research from consultancy companies (Accenture and Capgemini) supports the hypothesis that a perspective based on the State tends to prevail, in its immediate interests and necessities, instead of a perspective based on the users, in their expectations and necessities, and in the return they can obtain from the transition to services provided through the Internet.
ABSTRACT: E-government services have been evaluated, to a large extent of research carried out so far, through a typology based on the use of technical interactivity capacities permited by new technologies. It is presented, in this text, an alternative criteria, differentiating perspectives based on the State (“internal” point of view) and perspectives based on the user (“external” point of view). The analysis of information available through research from consultancy companies (Accenture and Capgemini) supports the hypothesis that a perspective based on the State tends to prevail, in its immediate interests and necessities, instead of a perspective based on the users, in their expectations and necessities, and in the return they can obtain from the transition to services provided through the Internet.
Description
Keywords
Governo electrónico Interactividade técnica Cidadão Paradigma Gartner eGovernment Technical interactivity Citizen Gartner paradigma
Citation
MONTARGIL, Filipe - O governo electrónico: entre a interactividade técnica e o retorno para o cidadão. In: MARTINS, Manuel Meirinho (Org.) - Comunicação e marketing político: contributos pedagógicos. Lisboa: ISCSP, 2006. ISBN 972-8726-78-3. pp. 139-159
Publisher
Universidade Técnica de Lisboa, Instituto Superior de Ciências Sociais e Políticas