Repository logo
 
Publication

Sentiment analysis in tourism location evaluation: Lisbon monuments and museums case

2018-11-17Conference object Restricted access
Simple item page
dc.contributor.authorCalisto, Maria de Lurdes
dc.contributor.authorMachado, Ana Teresa
dc.contributor.authorGustavo, Nuno
dc.contributor.authorGonçalves, Rui
dc.contributor.authorFerreira do Rosário, João
dc.date.accessioned2020-07-01T14:29:38Z
dc.date.available2020-07-01T14:29:38Z
dc.date.issued2018-11-17
dc.description.abstractThe tourism sector, with a raising economic importance, increased the importance of understanding how and why tourists evaluate the attributes that contribute to the attractivity of a tourism location. Although there is research on the feedback of those who visit tourist sites and different methodologies for studying tourist sites have been applied, this project seeks to be innovative in the objective of obtaining insights about Lisbon attractiveness as a tourist destination, based on the feedback of tourists in the Facebook pages of the most visited museums and monuments of Lisbon, an interpretation that is relevant in the development of strategies of tourist attraction. Online social networks are one of the most used platforms for tourists to evaluate the attractiveness's points of a tourism destination (e.g. cultural and historical heritage), with this user-generated feedback enabling relevant information about the customer-tourists. This information is related to the tourist experience representing the true voice of the customer. Furthermore, this voice is perceived by others as genuine, as opposite to marketing messages, may have a powerful word-of-mouth influence on other potential tourists. The research methodology will be sentiment analysis. The results will help in the evaluation of the considered places by the tourists, their contribution to the city attractiveness and present insights helpful for tourism management decisions. The results of this study will contribute to a better knowledge of the tourism sector, namely the identification of attributes that contribute to the evaluation and choice of the city of Lisbon as a tourist destination.pt_PT
dc.description.sponsorshipInvestigação financiada pelo IPL - Politécnico de Lisboa como um Projeto de Investigação, Desenvolvimento, Inovação e Criação Artística (IDI&CA) - IPL/IDICA2018/TURISLX18_ESCSpt_PT
dc.description.versionN/Apt_PT
dc.identifier.citationCalisto, M., Machado, A., Gustavo, N., Gonçalves, R., & Rosário, J. (2018, novembro). Sentiment analysis in tourism location evaluation: Lisbon monuments and museums case. Paper presented at TMS Algarve 2018: Tourism and Management Studies International Conference. Olhão, Portugal.pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.21/11972
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherTMS2018pt_PT
dc.relation.publisherversionhttp://www.esght.ualg.pt/tms2018/index.php/TMS2018/TMS2018pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/pt_PT
dc.subjectLisbon tourismpt_PT
dc.subjectOpinion miningpt_PT
dc.subjectSentiment analysispt_PT
dc.subjectTourism attractiveness evaluationpt_PT
dc.subjectIPL/IDICA2018/TURISLX18_ESCSpt_PT
dc.titleSentiment analysis in tourism location evaluation: Lisbon monuments and museums casept_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceOlhão, Portugalpt_PT
oaire.citation.titleTMS Algarve 2018: Tourism and Management Studies International Conferencept_PT
person.familyNameFerreira do Rosário
person.givenNameJoão Carlos Vinagre
person.identifier.ciencia-idAA19-63F3-0F90
person.identifier.orcid0000-0003-2524-8523
rcaap.rightsclosedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublication469c67de-a888-4b79-b65e-47b868835e28
relation.isAuthorOfPublication.latestForDiscovery469c67de-a888-4b79-b65e-47b868835e28

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
METADADOS-Sentiment Analysis in Tourism Location Evaluation.pdf
Size:
182.92 KB
Format:
Adobe Portable Document Format
Download

Collections

ESCS - Comunicações