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A satisfação profissional é uma variável complexa e multidimensional, difícil de mensurar devido à diversidade de conceitos, teorias e instrumentos de avaliação existentes. O estudo teve como objetivo aferir a satisfação profissional dos técnicos de radiologia que desempenham funções na Unidade Local de Saúde Lisboa Ocidental. A nível metodológico, utilizou-se um estudo transversal quantitativo e descritivo, utilizando o inquérito por questionário como principal instrumento de recolha de dados, cuja elaboração se fundamentou na adaptação do modelo de Satisfação dos Profissionais de Saúde dos Centros de Saúde por Graça (1999). A amostra integrou 37 técnicos de Radiologia, correspondendo a uma taxa de resposta de 52%, sendo 64,9% do género feminino e 75,7% com idade igual ou superior a 36 anos. A fiabilidade do instrumento revelou-se globalmente elevada, com valores de alfa de Cronbach superiores a 0.70 na maioria das dimensões, destacando-se D1_A (α=0.959) e D1_B (α=0.913), embora a dimensão D7_B tenha apresentado um valor inferior ao aceitável (α=0.554). Os resultados indicaram que as expectativas profissionais foram elevadas em todas as dimensões (7.23–8.96), sendo mais altas na Segurança no Emprego (E=8.96) e nas Condições de Trabalho e Saúde (E=8.86). Os melhores níveis de satisfação verificaram-se na Relação Profissional/Utente (1,71) e na Segurança no Emprego (1,91), enquanto a Remuneração apresentou a maior insatisfação (3,97). A satisfação profissional global situou-se em 2,67, indicando que estão bastante satisfeitos, e apresentou correlações fortes e significativas com quase todas as dimensões, destacando-se Autonomia e Poder (r=0,928) e Desempenho Organizacional e Realização Profissional (r=0,927). A análise das variáveis sociodemográficas e profissionais revelou que género e local de trabalho tiveram impacto estatisticamente significativo em algumas dimensões da satisfação, enquanto idade, antiguidade, habilitações académicas e situação de emprego não apresentaram efeitos mensuráveis. Avaliar a satisfação dos profissionais nas organizações de saúde é um pilar essencial para medir, aprimorar e garantir a qualidade dos cuidados prestados.
ABSTRACT Job satisfaction is a complex and multidimensional variable that is difficult to measure due to the diversity of existing concepts, theories, and assessment tools. The study aimed to assess the job satisfaction of radiology technicians working at the Lisbon West Local Health Unit. Methodologically, a quantitative and descriptive cross-sectional study was used, employing a questionnaire survey as the main data collection instrument, which was based on an adaptation of the Health Professionals' Satisfaction in Health Centres model by Graça (1999). The sample included 37 radiology technicians, corresponding to a response rate of 52%, with 64.9% female and 75.7% aged 36 years or older. The reliability of the instrument proved to be high overall, with Cronbach's alpha values above 0.70 in most dimensions, notably D1_A (α=0.959) and D1_B (α=0.913), although dimension D7_B had a lower than acceptable value (α=0.554). The results indicated that professional expectations were high in all dimensions (7.23–8.96), being highest in Job Security (E=8.96) and Working Conditions and Health (E=8.86). The highest levels of satisfaction were found in Professional/User Relations (1.71) and Job Security (1.91), while Remuneration showed the highest dissatisfaction (3.97). Overall professional satisfaction stood at 2.67, indicating that they are quite satisfied, and showed strong and significant correlations with almost all dimensions, particularly Autonomy and Power (r=0.928) and Organisational Performance and Professional Achievement (r=0.927). Analysis of sociodemographic and professional variables revealed that gender and workplace had a statistically significant impact on some dimensions of satisfaction, while age, seniority, academic qualifications, and employment status had no measurable effects. Assessing the satisfaction of professionals in healthcare organisations is an essential pillar for measuring, improving, and ensuring the quality of care provided.
ABSTRACT Job satisfaction is a complex and multidimensional variable that is difficult to measure due to the diversity of existing concepts, theories, and assessment tools. The study aimed to assess the job satisfaction of radiology technicians working at the Lisbon West Local Health Unit. Methodologically, a quantitative and descriptive cross-sectional study was used, employing a questionnaire survey as the main data collection instrument, which was based on an adaptation of the Health Professionals' Satisfaction in Health Centres model by Graça (1999). The sample included 37 radiology technicians, corresponding to a response rate of 52%, with 64.9% female and 75.7% aged 36 years or older. The reliability of the instrument proved to be high overall, with Cronbach's alpha values above 0.70 in most dimensions, notably D1_A (α=0.959) and D1_B (α=0.913), although dimension D7_B had a lower than acceptable value (α=0.554). The results indicated that professional expectations were high in all dimensions (7.23–8.96), being highest in Job Security (E=8.96) and Working Conditions and Health (E=8.86). The highest levels of satisfaction were found in Professional/User Relations (1.71) and Job Security (1.91), while Remuneration showed the highest dissatisfaction (3.97). Overall professional satisfaction stood at 2.67, indicating that they are quite satisfied, and showed strong and significant correlations with almost all dimensions, particularly Autonomy and Power (r=0.928) and Organisational Performance and Professional Achievement (r=0.927). Analysis of sociodemographic and professional variables revealed that gender and workplace had a statistically significant impact on some dimensions of satisfaction, while age, seniority, academic qualifications, and employment status had no measurable effects. Assessing the satisfaction of professionals in healthcare organisations is an essential pillar for measuring, improving, and ensuring the quality of care provided.
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Satisfação profissional Técnico de radiologia Profissional de saúde Qualidade Job satisfaction Radiology technician Healthcare professional Quality MGATS Portugal ULSLO