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Satisfação e perceção de risco ocupacional em trabalhadores em regime de trabalho híbrido numa entidade pública
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Advisor(s)
Abstract(s)
Com a pandemia COVID-19, o “sistema de trabalho híbrido” foi implementado e hoje continua a ser adotado em muitos contextos organizacionais. A relevância do conhecimento da experiência dos trabalhadores que vivem na modalidade de trabalho híbrido, a avaliação e o conhecimento sobre este modelo de trabalho, constituem etapas chave no processo de perceção de riscos ocupacionais, bem como na satisfação quanto ao sistema. O presente estudo teve como objetivo geral avaliar o grau de satisfação e a perceção de riscos ocupacionais em profissionais que trabalham num Sistema Híbrido. Como objetivos específicos, pretende-se avaliar a perceção da satisfação geral com o trabalho, triar riscos psicossociais, descrever a perceção dos trabalhadores quanto à conciliação de papéis e responsabilidades nos domínios do trabalho e da família, avaliar a experiência do trabalho híbrido, identificar condições de trabalho e verificar as associações entre satisfação e perceção de riscos. O estudo é do tipo analítico e transversal, quantitativo, descritivo e correlacional. Participaram no estudo 160 trabalhadores que responderam aos critérios de inclusão. A metodologia utilizada foi um questionário sociodemográfico sobre as condições de trabalho. Foi utilizado um protocolo de questionários para recolha de dados sobre as variáveis: satisfação ocupacional, riscos psicossociais e experiência vivida com o trabalho híbrido. Os dados foram analisados através de estudos estatísticos descritivos e correlacionais com recurso a “Statistical package for Social Sciences” (SPSS), v. 29. No global, foram encontrados níveis médios-elevados de satisfação e avaliação satisfatória da experiência de trabalho híbrido. Os participantes mais velhos revelaram níveis mais baixos de satisfação em todos os domínios, piores resultados na avaliação sobre a experiência com o sistema híbrido e níveis mais elevados de perceção de riscos. Verifica-se que a satisfação está associada à perceção das relações interpessoais, em especial com as chefias. Em conclusão, o estudo aponta para a importância das relações do clima relacional em especial com as chefias, e para a necessidade de melhor apoiar os trabalhadores mais velhos quando se trata de alterações do sistema de trabalho e/ou a introdução de novas tecnologias.
ABSTRACT: With the COVID-19 pandemic, the “hybrid work system” was implemented, and today it continues to be adopted in many organizational contexts. The relevance of knowing the experience of workers who work in a hybrid work model, the assessment and knowledge about this work model, constitutes a key stage in the process of perceiving occupational risks, as well as in satisfaction with the system. The general objective of this study was to assess the level of satisfaction and the perception of occupational risks among professionals working in a Hybrid System. The specific objectives were to assess the perception of general job satisfaction, screen for psychosocial risks, describe workers' perceptions regarding the reconciliation of roles and responsibilities in the areas of work and family, assess the experience of hybrid work, identify working conditions and verify the associations between satisfaction and risk perception. This is an analytical, cross-sectional, quantitative, descriptive, and correlational study. A total of 160 workers who met the inclusion criteria participated in the study. The methodology used was a sociodemographic and working conditions questionnaire, and a questionnaire protocol was used to collect data on the following variables: job satisfaction, psychosocial risks, and experience with hybrid work. The data were analyzed through descriptive and correlational statistical studies using the Statistical Package for Social Sciences (SPSS), v. 29. Overall, medium-high levels of satisfaction and satisfactory assessment of the hybrid work experience were found. Older participants showed lower levels of satisfaction in all domains, worse results in the assessment of the experience with the hybrid system, and higher levels of risk perception. It was found that satisfaction is associated with the perception of interpersonal relationships, especially with managers. In conclusion, the study highlights the importance of the relationship climate, especially with managers, and the need to better support older workers when it comes to changes in the work system and/or the introduction of new technologies.
ABSTRACT: With the COVID-19 pandemic, the “hybrid work system” was implemented, and today it continues to be adopted in many organizational contexts. The relevance of knowing the experience of workers who work in a hybrid work model, the assessment and knowledge about this work model, constitutes a key stage in the process of perceiving occupational risks, as well as in satisfaction with the system. The general objective of this study was to assess the level of satisfaction and the perception of occupational risks among professionals working in a Hybrid System. The specific objectives were to assess the perception of general job satisfaction, screen for psychosocial risks, describe workers' perceptions regarding the reconciliation of roles and responsibilities in the areas of work and family, assess the experience of hybrid work, identify working conditions and verify the associations between satisfaction and risk perception. This is an analytical, cross-sectional, quantitative, descriptive, and correlational study. A total of 160 workers who met the inclusion criteria participated in the study. The methodology used was a sociodemographic and working conditions questionnaire, and a questionnaire protocol was used to collect data on the following variables: job satisfaction, psychosocial risks, and experience with hybrid work. The data were analyzed through descriptive and correlational statistical studies using the Statistical Package for Social Sciences (SPSS), v. 29. Overall, medium-high levels of satisfaction and satisfactory assessment of the hybrid work experience were found. Older participants showed lower levels of satisfaction in all domains, worse results in the assessment of the experience with the hybrid system, and higher levels of risk perception. It was found that satisfaction is associated with the perception of interpersonal relationships, especially with managers. In conclusion, the study highlights the importance of the relationship climate, especially with managers, and the need to better support older workers when it comes to changes in the work system and/or the introduction of new technologies.
Description
Mestrado em Segurança e Higiene no Trabalho
Keywords
Segurança no trabalho Trabalho híbrido Satisfação ocupacional Riscos ocupacionais Safety at work Hybrid work Occupational satisfaction Occupational risks MSHT