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Advisor(s)
Abstract(s)
STRUCTURED ABSTRACT
Purpose – This study intends to demonstrate tourists’ perception about Lisbon’s tourist attractions as smart.
Theoretical framework – The technology Era is characterized by an increasingly global and heterogeneous tourism demand, who is more and more technology-oriented (Huang, Goo, Nam & Yoo, 2017; Xiang, 2018). Simultaneously, there is a growing implementation of new and intelligent functionalities, shifting the way tourism experiences are consumed, by emphasizing the interactive dimension on tourists’ experience (Li, Hu, Huang & Duan, 2017). This scenario underlies an opportunity for tourism innovation based on technological solutions.
Design/methodology/approach – Questionnaires will be administrated to tourists visiting Lisbon. From a list of 28 items, mainly based on Wang, Li, Zhen and Zhang’s study (2016), it is intended to measure tourists’ preferences of smart tourism attractions. Participants will select the smartest attraction, evaluating its performance regarding the 28 items.
Findings – It is intended to perform a factor analysis that will allow to extract the factors related with tourists’ preferences of smart tourism attractions. These results will sustain further analysis on comparing the importance attributed with the performance perceived.
Research, Practical & Social implications – By demonstrating tourists’ preferences on smart tourist attractions and the gap perceived regarding Lisbon’s smart tourist attractions, this study allows for those who manage these attractions to meet demand’s expectations.
Originality/value – Identifying Lisbon’s strengths and weaknesses as a smart tourism destination and provide future directions.
Description
Keywords
Smart tourism Smart tourist attractions Smart tourist Smart performance IPL/2019/SMARTURIS_ESCS
Citation
Rosário, J., Gustavo, N., Batista, M., Calisto, M., & Machado, A. (2020, março). Are Lisbon attractions smart looking for tourist perceptions? Ongoing Research. Paper presented at IFM2020-IV International Forum on Management- Organizations in the digital age - challenges for sustainability. Lisboa, Portugal.
Publisher
IFM2020- IV International Forum on Management