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Advisor(s)
Abstract(s)
A Satisfação Profissional (SP) é um importante indicador do clima e desempenho organizacional e da qualidade dos cuidados prestados na área da saúde. A gestão da qualidade potencia o envolvimento do trabalhador com a organização, reconhecendo a sua importância para o desempenho e produtividade da mesma, o que significa que, teoricamente, leva a uma maior SP. Neste estudo pretende-se averiguar a SP dos profissionais de saúde, comparando os que trabalham em serviços com e sem Sistemas de Gestão da Qualidade (SGQ), para verificar se a gestão pela qualidade promove, efectivamente, a SP. Utilizou-se um questionário que permitiu medir a SP global e específica para cada dimensão, assim como verificar a importância motivacional das mesmas. O estudo é de carácter observacional, transversal e do tipo descritivo com uma abordagem quantitativa e a amostra probabilística é constituída por 158 profissionais. A SP global dos inquiridos é elevada. Quanto às dimensões, estes estão mais satisfeitos com a Relação Profissional/Utente e menos satisfeitos com a Remuneração. Em relação à importância motivacional, a Realização Pessoal e Profissional & Desempenho Organizacional é considerada a mais importante, enquanto o Status e Prestígio a menos. Nas variáveis qualitativas constatou-se que os indivíduos com um vínculo de trabalho definitivo apresentam uma maior SP na dimensão Segurança no Emprego e aqueles que trabalham em serviços com SGQ e em instituições acreditadas estão mais satisfeitos com as condições de trabalho e saúde. Além disso, os que trabalham em serviços com SGQ apresentam uma maior SP global e em todas as dimensões.
ABSTRACT - Job satisfaction (JS) is an important indicator of the organizational environment and performance and of the services provided to the patients in healthcare. Quality management models encourage a bigger involvement between the employee and the organization, recognizing its importance to the organizational performance and productivity, which means that, theoretically, they promote higher levels of satisfaction. This study aims to investigate the level of JS of healthcare professionals, comparing professionals working in services with and without Quality Management Systems in order to verify if quality management actually promotes JS. It was used a questionnaire which allowed to measure the global JS and specific to each of its dimensions, as well as verify the motivational importance that respondents gave to each one of them. This is a cross-sectional, observational and descriptive study with a quantitative approach and a probabilistic sample of 158 professionals. The global JS is high. As for the dimensions, professionals are more satisfied with Professional/Patient Relationship and less satisfied with Remuneration, and consider Personal and Professional Achievement & Organizational Performance to be the most important dimension for motivation, while Status and Prestige is the least important. As for the qualitative variables, the individuals permanently employed have a higher level of JS in job security, as well as those who work in services with Quality Management Systems and in accredited institutions are more satisfied with the working conditions and health. In addition, the professionals who work in services with Quality Management Systems have higher levels of JS in all dimensions.
ABSTRACT - Job satisfaction (JS) is an important indicator of the organizational environment and performance and of the services provided to the patients in healthcare. Quality management models encourage a bigger involvement between the employee and the organization, recognizing its importance to the organizational performance and productivity, which means that, theoretically, they promote higher levels of satisfaction. This study aims to investigate the level of JS of healthcare professionals, comparing professionals working in services with and without Quality Management Systems in order to verify if quality management actually promotes JS. It was used a questionnaire which allowed to measure the global JS and specific to each of its dimensions, as well as verify the motivational importance that respondents gave to each one of them. This is a cross-sectional, observational and descriptive study with a quantitative approach and a probabilistic sample of 158 professionals. The global JS is high. As for the dimensions, professionals are more satisfied with Professional/Patient Relationship and less satisfied with Remuneration, and consider Personal and Professional Achievement & Organizational Performance to be the most important dimension for motivation, while Status and Prestige is the least important. As for the qualitative variables, the individuals permanently employed have a higher level of JS in job security, as well as those who work in services with Quality Management Systems and in accredited institutions are more satisfied with the working conditions and health. In addition, the professionals who work in services with Quality Management Systems have higher levels of JS in all dimensions.
Description
Mestrado em Gestão e Avaliação de Tecnologias da Saúde
Keywords
Satisfação profissional Profissional de saúde Sistema de gestão Gestão da qualidade Motivação Job satisfaction Health professional Management system Quality management Motivation
Citation
Brum LM. Satisfação profissional dos profissionais de saúde: comparação entre serviços com e sem sistema de gestão da qualidade [Dissertation]. Lisboa: Escola Superior de Tecnologia da Saúde de Lisboa/Instituto Politécnico de Lisboa; Escola Superior de Saúde da Universidade do Algarve; 2013.
Publisher
Escola Superior de Tecnologia da Saúde de Lisboa