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Abstract(s)
A Qualidade 4.0 é um conceito relacionado à Indústria 4.0. Refere-se à digitalização da qualidade e como as ferramentas digitais podem impactar na tecnologia, nos processos e nas pessoas. As mudanças que vêm com a digitalização devem ser consideradas como questões organizacionais em que o trabalho de qualidade estará relacionado a encontrar novas fontes de dados que possam ser analisadas para fornecer perceções a pessoas, fornecedores e clientes para fazerem melhor o seu trabalho. O objectivo deste trabalho é aplicar os modelos THEIA (Technological and Holistic Engagement for Industry 4.0 Assessment), e THRUST (Technological and Holistic Readiness on Use of Standards & certifications Tool) disponibilizados pela COTEC, dentro de uma empresa metalomecânica, de modo a evidenciar o andamento das suas ações e identificar o seu nível de maturidade após as iniciativas de implantação da I4.0, além de apoiar o processo de melhoria através da identificação das áreas críticas para atingir o nível de maturidade pretendido, e demonstrar como está a evolução e o comportamento entre ambos os conceitos. Para isto optou-se por uma pesquisa quantitativa e exploratória, fundamentada numa auditoria, usando as ferramentas THEIA e THRUST complementada com a elaboração e a aplicação de um inquérito e enviado a entidades qualificadas e estão ligadas ao sector. Os resultados demonstram como são criadas as relações entre os conceitos, além de demonstrar como é a evolução e o tratamento num ambiente real.
Quality 4.0 is a concept related to Industry 4.0. It´s refers to the digitization of quality and how digital tools can impact technology, processes and people. The changes they provide with digitization should be considered as organizational issues where quality work is about finding new sources of data that can be analyzed to provide insights to people, suppliers and customers to do their job better. The objective of this work is to apply the THEIA model (Technological and Holistic Engagement for Industry 4.0 Assessment), and THRUST (Technological and Holistic Readiness on Use of Standards & certifications Tool) made available by COTEC within a metalworking company in order to highlight the progress of its actions and identify its level of maturity after the I4.0 implementation initiatives, in addition to supporting the improvement process through the identification of critical areas to reach the desired level of maturity, and to demonstrate the evolution and behavior between both concepts. For that, we opted for a quantitative and exploratory research, based on an audit, using the THEIA and THRUST tool complemented with the elaboration and application of an investigation and sent to qualified entities that are linked to the sector. The results demonstrate how the relationships between the concepts are being submitted, in addition to demonstrating how the evolution and treatment is being carried out in a real environment.
Quality 4.0 is a concept related to Industry 4.0. It´s refers to the digitization of quality and how digital tools can impact technology, processes and people. The changes they provide with digitization should be considered as organizational issues where quality work is about finding new sources of data that can be analyzed to provide insights to people, suppliers and customers to do their job better. The objective of this work is to apply the THEIA model (Technological and Holistic Engagement for Industry 4.0 Assessment), and THRUST (Technological and Holistic Readiness on Use of Standards & certifications Tool) made available by COTEC within a metalworking company in order to highlight the progress of its actions and identify its level of maturity after the I4.0 implementation initiatives, in addition to supporting the improvement process through the identification of critical areas to reach the desired level of maturity, and to demonstrate the evolution and behavior between both concepts. For that, we opted for a quantitative and exploratory research, based on an audit, using the THEIA and THRUST tool complemented with the elaboration and application of an investigation and sent to qualified entities that are linked to the sector. The results demonstrate how the relationships between the concepts are being submitted, in addition to demonstrating how the evolution and treatment is being carried out in a real environment.
Description
Trabalho Final de Mestrado para obtenção do grau de Mestre em Engenharia da Qualidade e Ambiente
Keywords
Digitalização Indústria 4.0 Mudanças Qualidade 4.0 THEIA THRUST Digitalization Industry 4.0 Changes Quality 4.0
Citation
LEMOS, Esdras Miranda – QUALIDADE 4.0: uma abordagem sobre o novo papel da qualidade na quarta revolução industrial. Lisboa: Instituto Superior de Engenharia de Lisboa, 2021. Dissertação de Mestrado.
Publisher
Instituto Superior de Engenharia de Lisboa