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Abstract(s)
Com a evolução das tecnologias de informação e comunicação (TIC) o teletrabalho foi uma realidade cada vez mais presente na vida das organizações. O teletrabalho pode ser visto como uma ferramenta importante para a estratégia competitiva das empresas e um desafio para a sociedade. A qualidade de vida dos colaboradores e o seu bem-estar, quer profissional como pessoal, têm vindo a assumir um papel importante nas organizações e na forma como os recursos humanos são geridos.
O presente estudo tem como objetivo principal avaliar a relação entre o teletrabalho e a satisfação dos colaboradores, através da utilização de um inquérito, onde foram abordados temas relacionados com o teletrabalho e bem-estar dos colaboradores.
O inquérito foi distribuído online a uma amostra constituída por 300 colaboradores da empresa EDP Global Solutions (EDP GS), tendo sido obtidas 274 respostas, o que corresponde a uma taxa de resposta de 91%.
As evidências mostram que não existe muita dispersão nos resultados, o que indica que a maioria dos inquiridos tende a responder no mesmo sentido.
Os resultados deste estudo permitem concluir que, de forma geral, o teletrabalho tem uma influência positiva nos colaboradores da empresa em estudo.
No entanto, esta dissertação apresenta algumas limitações como, por exemplo, o estudo ter sido realizado em uma só empresa e a amostra utilizada ser uma amostra por conveniência, pelo que as conclusões obtidas não podem ser generalizadas para toda a organização, nem tão pouco podem ser entendidas como representativas da realidade empresarial em geral.
With evolution of information and communication technologies (ICT), telework has become an increasingly present reality in the enterprises’ world. Telework can be seen as an important tool for the competitive strategy of companies and a challenge for society. The life quality of employees and their well-being, both professional and personal, have come to play a relevant role in companies and human resources nature. The main goal of this study is to assess the relationship between telework and employee satisfaction using a survey, which addressed issues related to telework and employee well-being. The survey has been shared online, the sample is composed by 300 employees of the company EDP Global Solutions, and the number of responses obtained was 274, which corresponds to a success rate of 91%. The evidence shows that there is not much dispersion in the results, indicating that most respondents tend to answer in the same direction. The results of this study allow us to conclude that, in general, teleworking has a positive influence on the employees of the company under study. However, this dissertation presents some limitations, such as, the study was conducted in a single company and the sample used was a convenience sample, so that the conclusions obtained cannot be generalized to the entire organization, nor can be understood as representative of the business reality in general.
With evolution of information and communication technologies (ICT), telework has become an increasingly present reality in the enterprises’ world. Telework can be seen as an important tool for the competitive strategy of companies and a challenge for society. The life quality of employees and their well-being, both professional and personal, have come to play a relevant role in companies and human resources nature. The main goal of this study is to assess the relationship between telework and employee satisfaction using a survey, which addressed issues related to telework and employee well-being. The survey has been shared online, the sample is composed by 300 employees of the company EDP Global Solutions, and the number of responses obtained was 274, which corresponds to a success rate of 91%. The evidence shows that there is not much dispersion in the results, indicating that most respondents tend to answer in the same direction. The results of this study allow us to conclude that, in general, teleworking has a positive influence on the employees of the company under study. However, this dissertation presents some limitations, such as, the study was conducted in a single company and the sample used was a convenience sample, so that the conclusions obtained cannot be generalized to the entire organization, nor can be understood as representative of the business reality in general.
Description
Mestrado em Controlo de Gestão e Avaliação de Desempenho
Keywords
Teletrabalho Satisfação dos colaboradores Estratégia competitiva Qualidade de vida Telework Employee satisfaction Competitive strategy Life quality
Citation
Freitas, T. P. (2022) Relação entre teletrabalho e satisfação dos colaboradores: Estudo de caso EDP Global Solutions. (Dissertação de mestrado não publicada). Instituto Politécnico de Lisboa, Instituto Superior de Contabilidade e Administração de Lisboa. Disponível em http://hdl.handle.net/10400.21/15686