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Authors
Advisor(s)
Abstract(s)
As organizações estão numa luta contínua pela sobrevivência no mercado. À vista disso, devem ter a preocupação em atualização e aperfeiçoamento dos processos a fim de obter vantagem competitiva. A eficiência das empresas está ligada diretamente à eficiência de seus processos. Assim, o objetivo proposto neste trabalho é realizar um estudo de caso desenvolvido numa editora de livros e revistas, de forma a estudar o impacto da integração das metodologias Business Process Management (BPM) e Lean Six Sigma na eficiência dos processos internos. Para atingir este objetivo, recorreu-se a um questionário dirigido aos colaboradores da entidade em estudo e, complementarmente, à observação direta, através da participação em reuniões e formações. Os resultados do estudo sugerem que ambas as metodologias - BPM e Lean Six
Sigma - conduzem à melhoria da gestão dos processos internos refletindo-se na maximização dos lucros da empresa, diminuição das perdas de recursos e tempo, assim como gastos desnecessários, e aumento da produtividade dos colaboradores. Após a realização do presente estudo, alguns procedimentos existentes na empresa foram modernizados com o objetivo de facilitar o fluxo de informações e melhorar o desempenho nas atividades quotidianas, além de uma revisão e reformulação dos sistemas integrados, como por exemplo a adaptação à base de dados para melhor orientar o usuário. Ainda, revelou-se que os benefícios pretendidos foram alcançados pela empresa, influenciando estrategicamente a eficiência nos processos.
Organizations are in a continuous struggle for survival in the market. In view of this, they must be concerned with updating and improving processes in order to obtain a competitive advantage. The efficiency of companies is directly linked to the efficiency of their processes. Thus, the objective proposed in this work is to carry out a case study developed in a book and magazine publisher, in order to study the impact of the integration of Business Process Management (BPM) and Lean Six Sigma methodologies on the efficiency of internal processes. To achieve this objective, we used a questionnaire addressed to the employees of the entity under study and, in addition, direct observation, through participation in meetings and training. The results of the study suggest that both methodologies - BPM and Lean Six Sigma - lead to the improvement of the management of internal processes, which is reflected in the maximization of the company's profits, reduction of waste of resources and time, as well as unnecessary expenses, and increase of employee productivity. After carrying out this study, some existing procedures in the company were modernized in order to facilitate the flow of information and improve performance in daily activities, in addition to a review and reformulation of the integrated systems, such as the adaptation to the database to better guide the user. Still, it was revealed that the intended benefits were achieved by the company, strategically influencing the efficiency in the processes.
Organizations are in a continuous struggle for survival in the market. In view of this, they must be concerned with updating and improving processes in order to obtain a competitive advantage. The efficiency of companies is directly linked to the efficiency of their processes. Thus, the objective proposed in this work is to carry out a case study developed in a book and magazine publisher, in order to study the impact of the integration of Business Process Management (BPM) and Lean Six Sigma methodologies on the efficiency of internal processes. To achieve this objective, we used a questionnaire addressed to the employees of the entity under study and, in addition, direct observation, through participation in meetings and training. The results of the study suggest that both methodologies - BPM and Lean Six Sigma - lead to the improvement of the management of internal processes, which is reflected in the maximization of the company's profits, reduction of waste of resources and time, as well as unnecessary expenses, and increase of employee productivity. After carrying out this study, some existing procedures in the company were modernized in order to facilitate the flow of information and improve performance in daily activities, in addition to a review and reformulation of the integrated systems, such as the adaptation to the database to better guide the user. Still, it was revealed that the intended benefits were achieved by the company, strategically influencing the efficiency in the processes.
Description
Mestrado em Gestão e Empreendedorismo
Keywords
Gestão de processos Lean Six Sigma Business Process Management Process management,
Citation
Albuquerque, V. P. (2022). Implementação das metodologias Business Process Management e Lean Six Sigma na gestão dos processos internos de uma editora. (Dissertação de mestrado não publicada). Instituto Politécnico de Lisboa, Instituto Superior de Contabilidade e Administração de Lisboa. Disponível em http://hdl.handle.net/10400.21/15403