| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 1.62 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
Avaliar a satisfação na saúde tem vindo a transformar-se numa necessidade imperativa nos últimos anos. Portanto, torna-se ainda mais importante compreender as implicações que estão na base do processo de avaliação da satisfação na saúde, compreender a emergência de problemas que lhes são subjacentes, através de problemáticas de rotura face à epistemologia interdisciplinar e adequar os resultados dessa avaliação a melhorias e estabilidade do sector da saúde. A importância do problema que, no presente estudo se apresenta a montante de um processo de evacuação de doentes de um estado para outro, ao abrigo de um acordo bilateral, vê-se na forma como são analisadas as fragilidades do processo, que são testadas para a sua compreensão e resolução.
Este estudo tem como objetivo avaliar a satisfação dos doentes evacuados de Cabo Verde para Portugal no âmbito do acordo bilateral entre os dois países, descrevendo o processo de evacuação, quantificando o grau de satisfação dos doentes ao longo do processo e comparando o grau de satisfação global entre os dois grupos que compõem a amostra do estudo. A amostra é constituída por 251 participantes, doentes evacuados de Cabo Verde para Portugal, conseguidos nos centros de controlo dos mesmos, em Portugal. Metodologia: O estudo é do tipo descritivo, baseado na descrição de fenómenos para descrever e compreender a variável satisfação na amostra de doentes evacuados, tendo em conta as diferentes etapas do processo de evacuação. Resultados: os resultados obtidos revelaram que, os doentes evacuados de Cabo Verde para Portugal no âmbito de acordo bilateral da saúde, não estão satisfeitos com o serviço prestado nas diferentes fases do processo. Os resultados demonstram ainda que, no conjunto das sete dimensões do processo de evacuação analisadas, os doentes estão mais satisfeitos com o hospital de tratamento em Portugal e mais insatisfeitos com o serviço prestado pelas entidades Cabo-verdianas que os representam em Portugal. Conclusões: A partir desses resultados podemos concluir que, 1- não obstante um acordo político com regras definidas entre as partes, rigoroso nas suas diretivas e funções, nem sempre os resultados são aqueles que se esperava alcançar, 2- a existência de um acordo político não determina a adoção de comportamentos da parte dos agentes e técnicos afetos ao desenvolvimento do processo. O estudo também permitiu conhecer a fase do processo que precisa de maior atenção e como poderá ser melhorado.
ABSTRACT - Assessing health satisfaction has become an imperative need in recent years. Therefore, it is even more important to understand the implications that underlie the assessment process of health satisfaction, to understand the emergence of the problems that are underlying, through disruption issues concerning the interdisciplinary epistemology, and acquaint the results of this assessment for improvements and stability of health sector. The importance of the problem which, in this study presents the amount of an evacuation process of patients from a state to another under the bilateral agreement, can be seen in the way how the weaknesses of the process are analyzed, which are tested for its understanding and resolution. This study aims to assess the satisfaction of evacuated patients from Cape Verde to Portugal under the bilateral agreement between the two countries, by describing the evacuation process, quantifying the degree of patients’ satisfaction throughout the process and comparing the degree of overall satisfaction between the two groups that make up the study sample. The sample has consisted of 251 participants, patients evacuated from Cape Verde to Portugal, obtained at their control centers in Portugal. Methodology: The study is descriptive, based on the description of phenomena to describe and understand the variable satisfaction in the sample of evacuated patients, considering the different stages of the evacuation process. Results: The results gotten revealed that the evacuated patients from Cape Verde to Portugal under a bilateral health agreement are not satisfied with the service provided at different stages of the process. The results also show that in all seven dimensions of the evacuation process analyzed, patients are more satisfied with the treatment hospital in Portugal and more dissatisfied with the service provided by the Cape Verdean entities that represent them in Portugal. Conclusions: From these results, we conclude that: 1 – despite a political agreement with defined rules between the parties, strict in their directives and functions, the results are not always those that are expected, 2- the existence of a political agreement does not determine the behaviors adopted by the agents and technicians who are affected to the development of the process. The study also allowed us to know the phase of the process that needs the most attention and how it could be improved.
ABSTRACT - Assessing health satisfaction has become an imperative need in recent years. Therefore, it is even more important to understand the implications that underlie the assessment process of health satisfaction, to understand the emergence of the problems that are underlying, through disruption issues concerning the interdisciplinary epistemology, and acquaint the results of this assessment for improvements and stability of health sector. The importance of the problem which, in this study presents the amount of an evacuation process of patients from a state to another under the bilateral agreement, can be seen in the way how the weaknesses of the process are analyzed, which are tested for its understanding and resolution. This study aims to assess the satisfaction of evacuated patients from Cape Verde to Portugal under the bilateral agreement between the two countries, by describing the evacuation process, quantifying the degree of patients’ satisfaction throughout the process and comparing the degree of overall satisfaction between the two groups that make up the study sample. The sample has consisted of 251 participants, patients evacuated from Cape Verde to Portugal, obtained at their control centers in Portugal. Methodology: The study is descriptive, based on the description of phenomena to describe and understand the variable satisfaction in the sample of evacuated patients, considering the different stages of the evacuation process. Results: The results gotten revealed that the evacuated patients from Cape Verde to Portugal under a bilateral health agreement are not satisfied with the service provided at different stages of the process. The results also show that in all seven dimensions of the evacuation process analyzed, patients are more satisfied with the treatment hospital in Portugal and more dissatisfied with the service provided by the Cape Verdean entities that represent them in Portugal. Conclusions: From these results, we conclude that: 1 – despite a political agreement with defined rules between the parties, strict in their directives and functions, the results are not always those that are expected, 2- the existence of a political agreement does not determine the behaviors adopted by the agents and technicians who are affected to the development of the process. The study also allowed us to know the phase of the process that needs the most attention and how it could be improved.
Descrição
Mestrado em Gestão e Avaliação de Tecnologias em Saúde
Palavras-chave
Satisfação do doente Evacuação de doentes Qualidade em saúde Questionário Patient satisfaction Patient evacuation Quality in health care Questionnaire Portugal Cabo Verde Cap Verde
Contexto Educativo
Citação
Silva AC. Avaliação da satisfação dos doentes evacuados no âmbito do acordo bilateral no âmbito da saúde: Portugal e Cabo Verde [dissertation]. Lisboa: Escola Superior de Tecnologia da Saúde de Lisboa/Instituto Politécnico de Lisboa; Escola Superior da Saúde da Universidade do Algarve; 2019.
Editora
Instituto Politécnico de Lisboa, Escola Superior de Tecnologia da Saúde de Lisboa