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Abstract(s)
A presente investigação tem como principal foco o estudo do impacto do regime de teletrabalho na satisfação dos trabalhadores. Segundo Locke (1976) a satisfação no trabalho revela-se na atitude emocional que cada indivíduo tem para com o seu trabalho.
Assim, de forma direta ou indireta, a satisfação do colaborador pode ter uma influência substancial no desenvolvimento do capital humano da empresa (Bontis & Fitz-Enz, 2002). Por seu turno, a situação pandémica vivida desde finais de 2019 veio revolucionar o mundo do trabalho, de tal forma que os trabalhadores foram obrigados a adaptarem-se a uma nova realidade e, consequentemente, a um novo método de trabalho, o teletrabalho.
A metodologia de investigação utilizada foi a aplicação de um inquérito por questionário a um grupo de trabalhadores que se encontrassem em regime de teletrabalho. Utilizou-se uma amostra de conveniência constituída por 185 respondentes.
No questionário foram colocadas questões ao nível da satisfação dos trabalhadores em regime presencial versus regime de teletrabalho, ao nível do impacto que a pandemia teve nas suas empresas e, por fim, foram colocadas questões para aferir qual o regime de trabalho que os respondentes preferiam.
A análise aos resultados permitiu concluir que num contexto de regime presencial os inquiridos sentiam-se de um modo geral satisfeitos no trabalho, à exceção das recompensas que recebiam. Já num contexto de regime de teletrabalho concluiu-se que a satisfação dos inquiridos, regra geral, não sofreu alterações significativas, com exceção de alguns temas como, por exemplo, o sentimento sobre se o seu trabalho é agradável ou
não, e sobre as remunerações auferidas.
Por fim, os resultados do estudo mostraram que os trabalhadores preferem executar o seu trabalho num regime híbrido (ou seja, de forma rotativa, alternando entre regime presencial, de teletrabalho ou nas instalações dos clientes).
The main focus of the present research is the study of the impact of the telecommuting regime on worker satisfaction. According to Locke (1976), job satisfaction is revealed in the emotional attitude that everyone has towards his or her work. Thus, directly or indirectly, employee satisfaction can have a substantial influence on the development of the company's human capital (Bontis & Fitz-Enz, 2002). On the other hand, the pandemic situation that has occurred since late 2019 has transformed jobs all around the world, in such a way that workers were forced to adapt to a new reality and, consequently, to a new method of work, telecommuting. The research methodology used was the application of a questionnaire survey to a group of workers who were telecommuting. The study used a convenience sample consisting of 185 respondents. In the survey there are questions about the satisfaction of workers in the traditional regime (face-to-face regime) versus telecommuting, regarding the impact that the pandemic situation had on their firms and, finally, questions were asked to assess which work regime the respondents preferred. The analysis of the results allowed us to conclude that in a traditional regime the respondents generally felt satisfied at work, except for the rewards they received. However, in the context of telecommuting, it was concluded that the satisfaction of respondents, in general, did not have significant changes, except for some issues such as the feeling about whether their work is pleasant or not, and about the rewards they received. Finally, the results of the study showed that workers prefer to perform their work in a hybrid regime (i.e., on a rotational basis, alternating between face-to-face, telecommuting, or in the client’s office).
The main focus of the present research is the study of the impact of the telecommuting regime on worker satisfaction. According to Locke (1976), job satisfaction is revealed in the emotional attitude that everyone has towards his or her work. Thus, directly or indirectly, employee satisfaction can have a substantial influence on the development of the company's human capital (Bontis & Fitz-Enz, 2002). On the other hand, the pandemic situation that has occurred since late 2019 has transformed jobs all around the world, in such a way that workers were forced to adapt to a new reality and, consequently, to a new method of work, telecommuting. The research methodology used was the application of a questionnaire survey to a group of workers who were telecommuting. The study used a convenience sample consisting of 185 respondents. In the survey there are questions about the satisfaction of workers in the traditional regime (face-to-face regime) versus telecommuting, regarding the impact that the pandemic situation had on their firms and, finally, questions were asked to assess which work regime the respondents preferred. The analysis of the results allowed us to conclude that in a traditional regime the respondents generally felt satisfied at work, except for the rewards they received. However, in the context of telecommuting, it was concluded that the satisfaction of respondents, in general, did not have significant changes, except for some issues such as the feeling about whether their work is pleasant or not, and about the rewards they received. Finally, the results of the study showed that workers prefer to perform their work in a hybrid regime (i.e., on a rotational basis, alternating between face-to-face, telecommuting, or in the client’s office).
Description
Mestrado em Controlo de Gestão e Avaliação de Desempenho
Keywords
Satisfação no trabalho Regime presencial Regime de teletrabalho Trabalhadores Pandemia Job satisfaction Face-to-face regime Telecommuting regime Workers Pandemic
Pedagogical Context
Citation
Tavares, S. I. R. (2022) O impacto do regime de teletrabalho na satisfação dos trabalhadores. (Dissertação de mestrado não publicada). Instituto Politécnico de Lisboa, Instituto Superior de Contabilidade e Administração de Lisboa. Disponível em http://hdl.handle.net/10400.21/15676