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Abstract(s)
Com o passar dos anos os consumidores têm vindo a compreender cada vez melhor o papel ativo que desempenham no mercado da procura e oferta. Enquanto no passado os consumidores adquiriam o que estava disponível no mercado, independentemente do seu preço, atualmente é comum realizarem-se estudos de mercado que permitam identificar os produtos ou serviços capazes de satisfazer as necessidades e expectativas dos consumidores ao menor preço. Este é presentemente o grande dilema das organizações. As organizações começaram a compreender que teriam de se reinventar para conseguir ir ao encontro dos seus clientes. Devido à elevada competição de preços, as organizações sentiram necessidade de reduzir os seus custos de forma a manterem a margem de lucro. Surgiram então diversas metodologias que visam a redução de custos, nomeadamente o Pensamento Lean. Este, baseado em conceitos de melhoria contínua, procura otimizar os recursos das organizações, através da identificação e eliminação de desperdícios. Tendo a sua génese no setor produtivo das organizações, o desafio passa agora por extrapolar estes ideais a outros setores, nomeadamente o setor de prestação de serviços. Dentro das próprias organizações existem áreas acessórias, como é o caso da manutenção, onde os conceitos Lean podem permitir a obtenção de maiores vantagens competitivas. Esta dissertação procura desenvolver um modelo, apoiados em diversas ferramentas, que permita a implementação de metodologias Lean na gestão da manutenção. Este modelo, aplicado num caso de estudo, tem como objetivo introduzir o conceito de Manutenção Lean, de forma a aumentar a eficiência e eficácia da gestão da manutenção nas organizações.
Over the years consumers have been realizing their active role on the demand and supply market. Whilst in the past consumers would purchase the items that were available, regardless of their price, nowadays it is common to carry out market research to identify the products or services that meet the consumers’ needs and expectations at the most attractive price. This is the great dilemma of organizations currently. Organizations began to understand they need to reinvent themselves to meet their clients’ expectations. Due to a fierce price competition, organizations’ focus has shifted to cost reduction so as to allow them to maintain their profit margin. In this context several cost reduction methodologies, such as Lean Thinking, emerged. Based on concepts of continuous improvement, Lean Thinking seeks to optimize organizations’ resources by identifying and eliminating waste. Having its origins in the productive sector, the challenge nowadays is to adopt Lean Thinking to other areas, namely the areas of service rendering. Within the organizations, there are some support areas, such as maintenance, where Lean concepts would allow higher level results. This dissertation seeks to develop a model, supported by several Lean tools, which allows the implementation of Lean methodologies in maintenance management. This model, applied in a case study, aims to introduce Lean maintenance concepts that would increase efficiency and effectiveness of maintenance management.
Over the years consumers have been realizing their active role on the demand and supply market. Whilst in the past consumers would purchase the items that were available, regardless of their price, nowadays it is common to carry out market research to identify the products or services that meet the consumers’ needs and expectations at the most attractive price. This is the great dilemma of organizations currently. Organizations began to understand they need to reinvent themselves to meet their clients’ expectations. Due to a fierce price competition, organizations’ focus has shifted to cost reduction so as to allow them to maintain their profit margin. In this context several cost reduction methodologies, such as Lean Thinking, emerged. Based on concepts of continuous improvement, Lean Thinking seeks to optimize organizations’ resources by identifying and eliminating waste. Having its origins in the productive sector, the challenge nowadays is to adopt Lean Thinking to other areas, namely the areas of service rendering. Within the organizations, there are some support areas, such as maintenance, where Lean concepts would allow higher level results. This dissertation seeks to develop a model, supported by several Lean tools, which allows the implementation of Lean methodologies in maintenance management. This model, applied in a case study, aims to introduce Lean maintenance concepts that would increase efficiency and effectiveness of maintenance management.
Description
Dissertação para obtenção do grau de Mestre em Engenharia e Gestão Industrial
Keywords
Pensamento Lean Melhoria contínua Desperdícios Manutenção Manutenção Lean Lean thinking Continuous improvement Waste Maintenance Lean maintenance
Citation
FERNANDES, André Manuel Pereira - Implementação de metodologia Lean na gestão da manutenção. Lisboa: Instituto Superior de Engenharia de Lisboa, 2022. Dissertação de Mestrado.