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Abstract(s)
A presente dissertação propõe-se a identificar disfuncionamentos nas áreas da comunicação e gestão do tempo bem como a mensurar os custos ocultos de uma empresa cujo core business é a administração e gestão de condomínios.
A vertente teórica deste projeto prende-se na gestão socioeconómica, que tem por intuito incutir nas empresas/organizações uma gestão centrada nas pessoas e nas suas capacidades, a vertente prática assume-se como a estimação dos custos ocultos e a elaboração de uma grelha de competências.
Os disfuncionamentos podem ser lidos como acontecimentos que impossibilitam algo que estava previsto, ou seja, os disfuncionamentos são as diferenças entre o que estava previsto e o que foi de facto realizado e gera perdas para a organização.
Os custos ocultos têm como definição e característica a sua difícil identificação e mensuração pelos mapas financeiros mais comuns.
Será também abordado ao longo deste trabalho a temática da comunicação e gestão do tempo, bem como será feito um breve resumo sobre os gastos, no geral a sua definição e classificação.
Em termos metodológicos optou-se por um estudo de caso com recurso a entrevistas de onde serão extraídos elementos qualitativos, quantitativos e financeiros.
Foi possível atingir o objetivo proposto, onde se chegou a um valor estimado de custos ocultos e elaborando-se uma grelha de competências, através da análise das entrevistas efetuadas.
This dissertation proposes to identify failures in the areas of communication and time management as well as to measure the hidden costs of a company whose core business is the administration and management of condominiums. The theoretical aspect of this project relates to the socio-economic management, which is meant to instill in companies / organizations management focused on people and their capabilities, the practical part is assumed as the estimation of the hidden costs and developing a grid of skills. The dysfunction can be read as precluding events something that was planned, ie dysfunctions are the differences between what was planned and what was actually done and generates losses for the organization. The Hidden Costs have as their defining characteristic and difficult to identify and measure the most common financial statements. Will also be covered throughout this work the theme of communication and time management, as well as a brief summary will be made on spending in general its definition and classification. In methodological terms we chose a case study using interviews where qualitative, quantitative and financial data will be extracted. It was possible to achieve the proposed goal, where it reached an estimated value of hidden costs and developing a grid - skills through the analysis of interviews conducted.
This dissertation proposes to identify failures in the areas of communication and time management as well as to measure the hidden costs of a company whose core business is the administration and management of condominiums. The theoretical aspect of this project relates to the socio-economic management, which is meant to instill in companies / organizations management focused on people and their capabilities, the practical part is assumed as the estimation of the hidden costs and developing a grid of skills. The dysfunction can be read as precluding events something that was planned, ie dysfunctions are the differences between what was planned and what was actually done and generates losses for the organization. The Hidden Costs have as their defining characteristic and difficult to identify and measure the most common financial statements. Will also be covered throughout this work the theme of communication and time management, as well as a brief summary will be made on spending in general its definition and classification. In methodological terms we chose a case study using interviews where qualitative, quantitative and financial data will be extracted. It was possible to achieve the proposed goal, where it reached an estimated value of hidden costs and developing a grid - skills through the analysis of interviews conducted.
Description
Mestrado em Contabilidade
Keywords
Custos ocultos Disfuncionamento Gestão do tempo Comunicação Hidden costs Dysfunctions Time management Communication