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Authors
Advisor(s)
Abstract(s)
A presente dissertação aborda o tema das práticas de Gestão de Recursos Humanos no setor segurador, tendo como objetivo analisar e caracterizar a avaliação de desempenho de uma companhia de seguros.
Os recursos humanos são cada vez mais importantes nas organizações, influenciando o sucesso da organização. Assim é relevante existir uma avaliação e acompanhamento do desenvolvimento dos colaboradores, de forma a compreender o desempenho organizacional.
A avaliação de desempenho possibilita esta avaliação e acompanhamento, permitindo compreender se os objetivos estabelecidos estão a ser alcançados, delinear novas metas de forma a manter os colaboradores empenhados e possibilita fazer um balanço do trabalho dos colaboradores.
Em termos metodológicos irá ser aplicado um inquérito por questionário aos trabalhadores de uma empresa do setor segurador, que é uma das principais seguradoras a operar em Portugal, comercializando produtos de todos os ramos de seguros, bem como a realização de uma análise documental.
A amostra do estudo é composta por 56 profissionais da empresa seguradora e os resultados obtidos permitiram concluir que a maior parte dos colaboradores inquiridos estão satisfeitos com a avaliação de desempenho efetuada na empresa, mas o grau de satisfação varia de acordo com a idade, habilitações literárias e tipologia de vínculo laboral.
This dissertation addresses the theme of Human Resource Management practices in the insurance sector, with the objective of analyzing and characterizing the performance evaluation of an insurance company. Human resources are increasingly important in organizations, influencing the organization's success. Thus, it is relevant to have an assessment and monitoring of the development of employees, in order to understand organizational performance. The performance evaluation grants this evaluation and monitoring, allowing to understand if the established objectives are being reached, to outline new goals in order to keep the employees engaged and allows to take stock of the work of the employees. In methodological terms, a questionnaire survey will be applied to employees of a company in the insurance sector, which is one of the main insurers operating in Portugal, selling products from all branches of insurance, as well as conducting a document analysis. The study sample is made up of 56 professionals from the insurance company and the results obtained allowed us to conclude that most of the employees surveyed are satisfied with the performance evaluation carried out in the company, but the degree of satisfaction varies according to age, educational qualifications and type of employment relationship.
This dissertation addresses the theme of Human Resource Management practices in the insurance sector, with the objective of analyzing and characterizing the performance evaluation of an insurance company. Human resources are increasingly important in organizations, influencing the organization's success. Thus, it is relevant to have an assessment and monitoring of the development of employees, in order to understand organizational performance. The performance evaluation grants this evaluation and monitoring, allowing to understand if the established objectives are being reached, to outline new goals in order to keep the employees engaged and allows to take stock of the work of the employees. In methodological terms, a questionnaire survey will be applied to employees of a company in the insurance sector, which is one of the main insurers operating in Portugal, selling products from all branches of insurance, as well as conducting a document analysis. The study sample is made up of 56 professionals from the insurance company and the results obtained allowed us to conclude that most of the employees surveyed are satisfied with the performance evaluation carried out in the company, but the degree of satisfaction varies according to age, educational qualifications and type of employment relationship.
Description
Mestrado em Contabilidade e Gestão das Instituições Financeiras
Keywords
Avaliação de desempenho Setor segurador Gestão de recursos humanos Performance evaluation Insurance sector Human resource management
Citation
Sousa, J. S. (2020) Os sistemas de avaliação de desempenho – aplicação a uma empresa do setor segurador. (Dissertação de mestrado não publicada). Instituto Politécnico de Lisboa, Instituto Superior de Contabilidade e Administração de Lisboa. Disponível em http://hdl.handle.net/10400.21/15280