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- Total quality management and quality certification on services corporationsPublication . Antunes, Marina Godinho; Mucharreira, Pedro Ribeiro; Texeira Fernandes Justino, Maria Do Rosário; Teixera-Quirós, JoaquínThis research aims to analyze the relationship and the effects of the implementation of Total Quality Management (TQM) practices on quality certification in services corporations and to analyze the impact of TQM and quality certification (ISO 9000) on organizational performance. A model of structural equations was used to evaluate the relationship between the different dimensions. With the aim to measure the correlation between the continuous variables and the dichotomous variable ISO 9000, the Eta coefficient was used. The results showed that TQM practices in Portuguese service companies provide an improvement in their operational and market performance, however, TQM does not show an improvement in financial performance. Regarding ISO certification, the results indicate that certified companies do not show an improvement in their performance, whether financial, operational, or market. Also, our research confirms that the implementation of TQM practices provides the conditions for quality certification.
- The relationship between innovation and total quality management and the innovation effects on organizational performancePublication . Texeira Fernandes Justino, Maria Do Rosário; Antunes, Marina Godinho; Texeira Quirós, JoaquínPurpose: The purpose of this paper is to analyze the relationship between innovation and total quality management (TQM), and also to identify the effects of innovation on organizational performance. This research proposes a conceptual model that intends to study several research hypotheses. Design/methodology/approach: The data were obtained through an online questionnaire, sent to small- and medium-sized Portuguese companies, having being conducted the study based on responses received from 287 valid questionnaires, and using a multivariate statistical analysis for statistical development. Findings:The findings indicate that companies that adopt strategies of process innovation get improvements in their performance, both operationally and financially, while product innovation only provides improvements in the financial performance of organizations. It was also found that TQM practices encourage the definition of innovation strategies of products and processes. On the other hand, it was found that only companies that adopt innovation strategies of their processes promote the adoption of TQM practices, and there is a statistically significant relationship between product innovation and the implementation of TQM practices. Originality/value: This research analyzed the dimensions studied in different aspects. It considered product innovation and process innovation, and with respect to performance, this dimension was analyzed through two different perspectives, namely, financial performance and operational performance. This research also provides a particular contribution to the literature with the analysis of the interdependencies between innovation and TQM in small- and medium-sized Portuguese companies.
- Role of Management Control Systems in Quality, Innovation and Organizational Performance in Portugal SMES CompaniesPublication . Antunes, Marina Godinho; Texeira Quirós, Joaquín; Texeira Fernandes Justino, Maria do RosárioThe purpose of this research is to analyze the relationship between management control systems, total quality management (TQM) and innovation, and also the effects of management control systems in the organizational performance. The research was developed based on a conceptual model designed to analyze these dimensions. The data were obtained through an online questionnaire, sent to small and medium-sized Portuguese companies, having been conducted the study based on responses received from 287 valid questionnaires, and using a multivariate statistical analysis for the statistical development. The findings indicate that non-financial indicators provide innovation strategies of products and processes. However, the financial indicators only provide the innovation strategies of processes. It is also verified that only non-financial indicators provide equally the implementation of TQM practices. The results also show that financial indicators only provide an improvement in the financial results of the organization, while the non-financial indicators also improve its operational performance.
- Total quality management and quality certification: effects in organisational performancePublication . Antunes, Marina Godinho; Quirós, Joaquín Teixeira; Texeira Fernandes Justino, Maria do RosárioThe purpose of this research is to analyse the relationship between TQM (total quality management) and quality certification in order to assess whether the TQM practices are indispensable assumptions that precede the quality certification in organisations, analysing likewise their impact in the organisational performance. The data were obtained through an online questionnaire, sent to small and medium-sized Portuguese companies, having being conducted the study based on responses received from 287 valid questionnaires. The findings indicate that certified companies have implemented the TQM practices; however certification does not translate into improved financial performance, leading only to operational improvement of organisations. Furthermore, the findings show that the implementation of TQM practices in organisations provides an improvement in their performance, both operational and financial.
- Effects of Total Quality Management (TQM) Dimensions on Innovation—Evidence from SMEsPublication . Antunes, Marina Godinho; Mucharreira, Pedro Ribeiro; Texeira Fernandes Justino, Maria Do Rosário; Teixera-Quirós, JoaquínThis research study aims to study and identify which dimensions of TQM have influence on and support innovation strategies within the Portuguese small and medium enterprises (SMEs), in the context of products or services’ innovation and process innovation, as well as to analyze the extent to which this relationship occurs. To examine the linkage between TQM dimensions and innovation strategies, concerning innovation products and innovation processes, a multiple linear regression analysis was chosen and an eight-predictor multiple linear regression model was proposed. The data was collected through a questionnaire sent by email. This research study allows to conclude that several dimensions of TQM, such as benchmarking, quality/conception and product design, and continuous improvement, have a significant and positive association with product innovation. Although the data analysis/measurement of the results dimension has a significant association with product innovation, this association is negative. Conversely, several TQM dimensions, such as leadership/management’s commitment, benchmarking, involvement/empowerment of employees, and continuous improvement, revealed a positive and significant association with process innovation. Our research is of crucial importance for the knowledge of Portuguese SMEs and the fundamental factors that companies must address to both improve their efficiency and be more competitive, thereby increasing profitability and ensuring financial sustainability in the medium and long term.
- A implementação da TQM nas instituições de ensino superior portuguesas - proposta de um modelo de investigaçãoPublication . Antunes, Marina Godinho; Mucharreira, Pedro Ribeiro; Texeira Fernandes Justino, Maria do Rosário; Texeira Quirós, JoaquínEsta investigação visa estudar o papel que a implementação da Total Quality Management (TQM) poderá ter no desempenho organizacional das instituições de ensino superior (IES) portuguesas, através de uma revisão de literatura que suporte a apresentação de um modelo conceptual, proposto pelos autores. A investigação justifica-se pela observação de uma realidade ainda relativamente pouco estudada ao nível das IES, não só em Portugal, mas também noutros países, particularmente no que respeita à perspetiva da sua sustentabilidade financeira. A educação, e particularmente a educação proporcionada nas IES, é um recurso de grande valor para o desenvolvimento de qualquer sociedade e o reconhecimento da qualidade da educação oferecida nas instituições é um elemento-chave na gestão das instituições de ensino superior. A literatura tem evidenciado que as práticas de TQM podem constituir-se como uma importante ferramenta para melhorar o desempenho organizacional e proporcionar vantagens competitivas. Apesar disso, a literatura também tem destacado o facto de que as instituições de ensino, apesar do crescente reconhecimento da sua importância, estão aquém em relação a outras organizações quanto à implementação de práticas conducentes a uma cultura de qualidade total. Em termos metodológicos, perspetiva-se a realização de um estudo de natureza qualitativa, com recurso a técnicas quantitativas. Os dados serão obtidos através da aplicação de um questionário elaborado pelos autores tendo em vista avaliar as diferentes dimensões do modelo conceptual proposto. A amostra será por conveniência, composta por cerca de 200 emails de membros das direções executivas das IES portuguesas. No que diz respeito ao tratamento dos dados, será utilizado o modelo de equações estruturais (SEM), tendo em vista investigar as possíveis relações entre as diferentes dimensões incorporadas no modelo. Pretende-se, assim, caracterizar as estratégias de implementação de práticas de TQM nas IES portuguesas e compreender o seu papel e possíveis relações com o desempenho organizacional.