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Advisor(s)
Abstract(s)
This research study aims to study and identify which dimensions of TQM have influence
on and support innovation strategies within the Portuguese small and medium enterprises (SMEs),
in the context of products or services’ innovation and process innovation, as well as to analyze the
extent to which this relationship occurs. To examine the linkage between TQM dimensions and
innovation strategies, concerning innovation products and innovation processes, a multiple linear
regression analysis was chosen and an eight-predictor multiple linear regression model was proposed.
The data was collected through a questionnaire sent by email. This research study allows to conclude
that several dimensions of TQM, such as benchmarking, quality/conception and product design,
and continuous improvement, have a significant and positive association with product innovation.
Although the data analysis/measurement of the results dimension has a significant association
with product innovation, this association is negative. Conversely, several TQM dimensions, such as
leadership/management’s commitment, benchmarking, involvement/empowerment of employees,
and continuous improvement, revealed a positive and significant association with process innovation.
Our research is of crucial importance for the knowledge of Portuguese SMEs and the fundamental
factors that companies must address to both improve their efficiency and be more competitive,
thereby increasing profitability and ensuring financial sustainability in the medium and long term.
Description
Artigo publicado em revista científica internacional
Keywords
Total quality management Product innovation Process innovation SMEs Continuous improvement Customer focus
Citation
Antunes, M. G., Mucharreira, P. R., Justino, M. R. T., & Texeira-Quirós, J. (2021). Effects of Total Quality Management (TQM) Dimensions on Innovation—Evidence from SMEs. Sustainability, 13(18), 10095. https://doi.org/10.3390/su131810095