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  • A new approach for agile teams' allocation in open innovation projects
    Publication . Anes, Vitor; Abreu, António; Dias, Ana; Calado, João Manuel Ferreira
    Due to constant change in the marketplace, it can be difficult for companies to secure the material, human, and technological resources necessary for competitive innovation activities. In this sense, and to overcome these constraints, the open innovation model is a quite successful approach, where the sharing of resources among companies allows the formation of an innovation ecosystem. However, the execution time of these projects can be negatively affected if the performance of each work team is not taken into account. In this work, the application of the agile approach in open innovation projects is proposed as a way to reduce the uncertainty both in the execution time of the projects and in the respective implementation costs. In this sense, a methodology for optimal team assignment for agile teams in open innovation projects according to their performance on each project task is developed to determine the optimal team assignment that leads to the shortest project execution time. This methodology will support decision making in the project management of open innovation projects, especially in the selection of the internal and external work teams that will participate in a given innovation project. The application of the proposed methodology is illustrated with an example describing and analyzing the different steps of its application. The results show that with the proposed methodology it is possible to take into account the performance of each team when calculating the project execution time and that the project execution time varies depending on the assignment of the agile teams to the project tasks. It is also shown that it is possible to determine the optimal assignment with the shortest project execution time.
  • Seis sigma business scorecard no desenvolvimento de projetos de manutenção num contexto colaborativo
    Publication . Requeijo, José; Abreu, António; Calado, João Manuel Ferreira; Dias, A. S. M. E.
    De acordo com a perspectiva tradicional a função manutenção é conotada como uma atividade secundária consumidora de recursos humanos e financeiros, razão pela qual, muitas empresas utilizam como estratégia de manutenção há já vários anos, a subcontratação dos serviços de manutenção a empresas especializadas. No entanto, a necessidade em efetuar operações de manutenção em sistemas cada vez mais complexos requer acesso a vários tipos distintos de competências que as pequenas e médias empresas especializadas em serviços de manutenção geralmente não possuem. Este artigo tem como objetivo ilustrar o papel da abordagem Six Sigma Scorecard como instrumento de gestão para a melhoria da qualidade no serviço prestado num contexto colaborativo. O artigo começa por discutir os princípios da filosofia Six Sigma e do Balanced Scorecard. Em seguida, é discutido de que modo se pode fazer a associação das duas metodologias como instrumento de gestão. Por último, é discutido como é que esta abordagem pode ser aplicada na avaliação das atividades de manutenção no contexto de um ecossistema colaborativo. According to the traditional perspective the maintenance function is counted as a secondary activity consuming human and financial resources, which is why many companies, use as maintenance strategy for several years, the subcontracting of maintenance services to specialized companies. However, the need to perform maintenance operations on increasingly complex systems requires access to several distinct types of skills that small and medium-sized firms specialized in maintenance services generally do not have. This paper aims to illustrate the role of the Six Sigma Scorecard approach as a management tool for improving quality in service provided in a collaborative context. The article begins by discussing the principles of the Six Sigma and the Balanced Scorecard backgrounds. It is then discussed how the two methodologies can be combined as a management tool of maintenance activities. Finally, it is discussed how this approach can be applied in the assessment of maintenance activities in the context of a collaborative ecosystem.