Publication
How quality affects the bottom line?: A literature review
| dc.contributor.author | Texeira Fernandes Justino, Maria Do Rosário | |
| dc.contributor.author | Texeira Quirós, Joaquín | |
| dc.contributor.author | Almaça, José | |
| dc.date.accessioned | 2019-02-08T08:28:20Z | |
| dc.date.available | 2019-02-08T08:28:20Z | |
| dc.date.issued | 2010 | |
| dc.description | Artigo em revista científica internacional com arbitragem científica | pt_PT |
| dc.description.abstract | Improving quality is one of the tools that companies have to improve or maintain their market position. However, despite the large number of papers published, a clear conclusion of the impact of ISO9000 standards on business results has yet to be reached, given there are many conflicting opinions. Thus, the aim of this paper is to review the literature on some of the many published research papers, seeking some way to analyse the existing relationship between the implementation of systems of quality management, ISO9000 certification, quality costs, results, and their effect on company performance. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.doi | http://dx.doi.org/10.3926/ic.207 | pt_PT |
| dc.identifier.issn | 1697-9818 | |
| dc.identifier.uri | http://hdl.handle.net/10400.21/9467 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | OmniaScience | pt_PT |
| dc.relation.ispartofseries | ;2 | |
| dc.relation.publisherversion | http://www.intangiblecapital.org/index.php/ic/article/view/207/126 | pt_PT |
| dc.subject | TQM | pt_PT |
| dc.subject | ISO9000 | pt_PT |
| dc.subject | Quality | pt_PT |
| dc.subject | Performance | pt_PT |
| dc.title | How quality affects the bottom line?: A literature review | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.endPage | 271 | pt_PT |
| oaire.citation.startPage | 258 | pt_PT |
| oaire.citation.title | Intangible Capital | pt_PT |
| oaire.citation.volume | 6 | pt_PT |
| person.familyName | Texeira Fernandes Justino | |
| person.familyName | Texeira Quirós | |
| person.givenName | Maria do Rosário | |
| person.givenName | Joaquín | |
| person.identifier | 1713364 | |
| person.identifier | 3507951 | |
| person.identifier.ciencia-id | 4917-732B-5C33 | |
| person.identifier.ciencia-id | 601F-79BA-3BCB | |
| person.identifier.orcid | 0000-0002-2120-4892 | |
| person.identifier.orcid | 0000-0002-7693-9888 | |
| person.identifier.rid | GQP-6967-2022 | |
| person.identifier.scopus-author-id | 55856106700 | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |
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