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Advisor(s)
Abstract(s)
Os assistentes sociais Portugueses ao atuarem em diversas áreas e em contacto direto com os utentes, estão sujeitos a diversos stressores. A exposição a estes stressores pode resultar no desenvolvimento de Burnout. Este é considerado como a fase final de uma situação de stresse profissional crónico, sendo descrito como um síndrome de exaustão emocional, despersonalização e realização profissional diminuída. Assim, este trabalho têm como objetivo identificar possíveis determinantes de Burnout relacionados com a atividade profissional, em assistentes sociais. Para atingir este objetivo foi desenvolvido um questionário composto por três partes (Dados sociodemográficos, possíveis determinantes do Burnout e avaliação do Burnout, através do CBI). A amostra foi obtida recorrendo à metodologia de bola de neve. Foi obtida uma amostra de 73 assistentes sociais, composta na sua maioria pelo género feminino (98.6%), com uma média de idades de 40.03 anos. 53,4% dos inquiridos são casados ou em união de factos, 84.9% possuem a licenciatura e 42.5% não têm filhos. Os resultados obtidos permitem verificar que mais de metade da população em estudo apresentam valores indicadores de Burnout. Verificou-se, ainda, que relativamente às variáveis sociodemográficas não foram verificadas correlações com o Burnout, enquanto que nas variáveis organizacionais foram obtidas, no Burnout Pessoal, correlações positivas com a ajuda do supervisor e a agressão e correlações negativas com as horas de trabalho, os colegas que ouvem os problemas e o supervisor que está satisfeito com o trabalho. No Burnout relacionado com o trabalho, houve correlações positivas com as horas de trabalho e a ajuda do supervisor e correlações negativas com os colegas que ouvem os problemas, o supervisor que está satisfeito com o trabalho, o supervisor mostra interesse e o abuso verbal. Por fim na escala do Burnout relacionado com o utente, foram obtidas correlações positivas com o comportamento ameaçador e correlações negativas com os colegas que ouvem os problemas, o supervisor que está satisfeito com o trabalho e o supervisor mostra interesse e com o abuso verbal. Através das regressões múltiplas, foi possível verificar que abuso verbal e o suporte dado pelo supervisor, ajudando a resolver os problemas relacionados com o trabalho, apresentam poder explicativo para o Burnout. A partir dos resultados foi possível salientar a importância de estratégias específicas para prevenir o aparecimento de Burnout: Sensibilizar os responsáveis/coordenadores a estar disponível e recetíveis para os trabalhadores, para os ajudar com os problemas relacionados com o trabalho; Disponibilização de apoio especializado aos profissionais que sofreram de violência no trabalho; Partilha de experiências e estratégias de coping entre os profissionais; Formar os profissionais a lidar com a violência.
ABSTRACT - Portuguese social workers, when working in different areas and in direct contact with users, are subject to various stressors. Exposure to these stressors can result in the development of Burnout. This is considered the final phase of a situation of chronic professional stress and is described as a syndrome of emotional exhaustion, depersonalization, and diminished professional fulfillment. Therefore, this work aims to identify possible determinants of Burnout related to professional activity, in social workers. To achieve this objective, a questionnaire was developed consisting of three parts (Sociodemographic data, possible determinants of Burnout, and assessment of Burnout, through the CBI). The sample was obtained using the snowball methodology. A sample of 73 social workers was obtained, mostly female (98.6%), with an average age of 40.03 years. 53.4% of respondents are married or in a civil partnership, 84.9% have a degree and 42.5% do not have children. The results obtained allow us to verify that more than half of the study population present indicators of Burnout. It was also found that, regarding the sociodemographic variables, no correlations were found with Burnout, while in the organizational variables, in Personal Burnout, positive correlations were obtained with the supervisor's help and aggression, and negative correlations with the working hours, colleagues who listen to problems and the supervisor who is satisfied with the work. In work-related burnout, there were positive correlations with working hours and supervisor help and negative correlations with colleagues listening to problems, supervisor being satisfied with work, supervisor showing interest, and verbal abuse. Finally, on the user-related Burnout scale, positive correlations were obtained with threatening behavior and negative correlations with colleagues who listen to problems, the supervisor who is satisfied with the work, and the supervisor who shows interest and verbal abuse. Through multiple regressions, it was possible to verify that verbal abuse and the support given by the supervisor, helping to solve work-related problems, have explanatory power for Burnout. From the results, it was possible to highlight the importance of specific strategies to prevent the emergence of Burnout: Sensitize those responsible/coordinators to be available and receptive to workers, to help them with work-related problems; Providing specialized support to professionals who have suffered violence at work; Sharing experiences and coping strategies among professionals; Train professionals to deal with violence.
ABSTRACT - Portuguese social workers, when working in different areas and in direct contact with users, are subject to various stressors. Exposure to these stressors can result in the development of Burnout. This is considered the final phase of a situation of chronic professional stress and is described as a syndrome of emotional exhaustion, depersonalization, and diminished professional fulfillment. Therefore, this work aims to identify possible determinants of Burnout related to professional activity, in social workers. To achieve this objective, a questionnaire was developed consisting of three parts (Sociodemographic data, possible determinants of Burnout, and assessment of Burnout, through the CBI). The sample was obtained using the snowball methodology. A sample of 73 social workers was obtained, mostly female (98.6%), with an average age of 40.03 years. 53.4% of respondents are married or in a civil partnership, 84.9% have a degree and 42.5% do not have children. The results obtained allow us to verify that more than half of the study population present indicators of Burnout. It was also found that, regarding the sociodemographic variables, no correlations were found with Burnout, while in the organizational variables, in Personal Burnout, positive correlations were obtained with the supervisor's help and aggression, and negative correlations with the working hours, colleagues who listen to problems and the supervisor who is satisfied with the work. In work-related burnout, there were positive correlations with working hours and supervisor help and negative correlations with colleagues listening to problems, supervisor being satisfied with work, supervisor showing interest, and verbal abuse. Finally, on the user-related Burnout scale, positive correlations were obtained with threatening behavior and negative correlations with colleagues who listen to problems, the supervisor who is satisfied with the work, and the supervisor who shows interest and verbal abuse. Through multiple regressions, it was possible to verify that verbal abuse and the support given by the supervisor, helping to solve work-related problems, have explanatory power for Burnout. From the results, it was possible to highlight the importance of specific strategies to prevent the emergence of Burnout: Sensitize those responsible/coordinators to be available and receptive to workers, to help them with work-related problems; Providing specialized support to professionals who have suffered violence at work; Sharing experiences and coping strategies among professionals; Train professionals to deal with violence.
Description
Mestrado em Segurança e Higiene no Trabalho
Keywords
Psicologia da saúde Burnout Assistente social CBI Apoio social Abuso Health psychology Social worker Social support Abuse MSHT
Citation
Rosa BA. Os determinantes de burnout em assistentes sociais [dissertation]. Lisboa: Escola Superior de Tecnologia da Saúde de Lisboa/Instituto Politécnico de Lisboa; 2024.
Publisher
Instituto Politécnico de Lisboa, Escola Superior de Tecnologia da Saúde de Lisboa