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Advisor(s)
Abstract(s)
Num cenário de constante incerteza económica impõe-se a necessidade de melhorar a qualidade na prestação de cuidados de saúde. Para esse fim é impreterível definir procedimentos e mecanismos institucionalizados para monitorização, avaliação e correção, com vista à melhoria contínua, da mesma maneira que mecanismos de acompanhamento, avaliação e desenvolvimento de Sistemas de Gestão da Qualidade, essenciais para acautelar que a prática da radiologia seja segura, precisa, otimizada e que garanta um atendimento ao paciente da mais alta qualidade, satisfazendo sempre os requisitos da política de cuidados de saúde e contendo os custos. Um estudo de caso foi realizado com recurso à aplicação de um questionário, tendo como objetivo determinar se os Técnicos de Radiologia dos serviços de Imagiologia Geral e Imagiologia Neurológica, com um Sistema de Gestão da Qualidade implementado, possuem cultura da qualidade. A taxa de resposta dos Técnicos a este questionário foi de 84,7% (83/98). Conclui-se que os Técnicos de Radiologia percebem a importância da qualidade e estão recetivos a novas ideias para a aumentar, contudo, demonstram uma preocupante escassez de conhecimento acerca dos conceitos básicos da qualidade. A cultura de qualidade destes profissionais demonstra lacunas que podem comprometer o sucesso do Sistema de Gestão da Qualidade dos seus serviços, sendo uma das principais causas a diminuta oferta de formações sobre qualidade a estes profissionais.
ABSTRACT - In a scenario of constant economic uncertainty there is a need to improve the quality of health care delivery. To this end, it is imperative to define institutionalized procedures and mechanisms for monitoring, evaluating, and correcting, to continuously improve, as well as mechanisms for monitoring, evaluating, and developing Quality Management Systems. Essential to ensure that the practice of radiology is safe, accurate, optimized, and guarantees the highest quality to the patient, always meeting the requirements of the health care policy and containing the costs. A case study was carried out, using a questionnaire to determine if the Radiology Technicians in General Imagiology and Neurological Imagiology Departments, with an implemented Quality Management System, have a culture of quality. The response rate of the Technicians to this questionnaire was 84.7% (83/98). In conclusion, Radiology Technicians perceive the importance of quality and are receptive to new ideas to increase it, however, they demonstrate a worrying lack of knowledge about the basic concepts of quality. These professionals’ culture of quality demonstrates gaps that can compromise the success of the Quality Management System of their departments, one of the main causes being the small supply of training on quality for these professionals.
ABSTRACT - In a scenario of constant economic uncertainty there is a need to improve the quality of health care delivery. To this end, it is imperative to define institutionalized procedures and mechanisms for monitoring, evaluating, and correcting, to continuously improve, as well as mechanisms for monitoring, evaluating, and developing Quality Management Systems. Essential to ensure that the practice of radiology is safe, accurate, optimized, and guarantees the highest quality to the patient, always meeting the requirements of the health care policy and containing the costs. A case study was carried out, using a questionnaire to determine if the Radiology Technicians in General Imagiology and Neurological Imagiology Departments, with an implemented Quality Management System, have a culture of quality. The response rate of the Technicians to this questionnaire was 84.7% (83/98). In conclusion, Radiology Technicians perceive the importance of quality and are receptive to new ideas to increase it, however, they demonstrate a worrying lack of knowledge about the basic concepts of quality. These professionals’ culture of quality demonstrates gaps that can compromise the success of the Quality Management System of their departments, one of the main causes being the small supply of training on quality for these professionals.
Description
Keywords
Cultura da qualidade Profissional de saúde Radiologia Sistema de gestão da qualidade Serviço de radiologia Quality culture Radiographer Quality management system Radiology service
Citation
Coelho AF, Nogueira F, Eiras M. Cultura da qualidade dos técnicos de radiologia de um centro hospitalar de Lisboa. Roentgen. 2021;2(1):49-55.
Publisher
Associação NUCLIRAD