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Exploring the relationship between communication and success of construction projects: the mediating role of conflict

2021-04-19Journal article Open access
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dc.contributor.authorMalik, Summaira
dc.contributor.authorTaqi, Muhammad
dc.contributor.authorMoleiro Martins, José
dc.contributor.authorMata, Mário Nuno
dc.contributor.authorPereira, J.M
dc.contributor.authorAbreu, António
dc.date.accessioned2022-07-11T10:16:36Z
dc.date.available2022-07-11T10:16:36Z
dc.date.issued2021-04-19
dc.description.abstractThe success of a construction project is a widely discussed topic, even today, and there exists a difference of opinion. The impact of communication and conflict on project success is an important, but least addressed, issue in literature, especially in the case of underdeveloped countries. Miscommunication and conflict not only hinder the success of a project but also may lead to conflicts. The focus of this paper was to examine the impact of communication on project success with the mediating role of conflict. By using SPSS, demographics, descriptive statistics and correlation were determined. Smart PLS version 3.0 was used for confirmatory factor analysis (CFA), internal accuracy and validity estimates, hypothesis checking and mediation testing. The results showed that formal communication has a negative impact on the success of a construction project, resulting in conflicts among project team members, whereas informal communication and communication willingness have a positive impact on project success because people tend to know each other, and trust is developed. Task, process and relationship conflicts were used as mediating variables. It was found that task conflict effects the relations positively because project team members suggest different ways to do a certain task, and, hence, project success is achieved. On the contrary, process conflict and relationship conflict have a negative impact on communication and project success. Both of these conflicts lead to miscommunication, and project success is compromised. Hence, it is the responsibility of the project manager to enhance communication among project team members and to reduce the detrimental effects of process and relationship conflict on project success.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationMALIK, Summaira; [et al] – Exploring the relationship between communication and success of construction projects: the mediating role of conflict. Sustainability. ISSN 2071-1050. Vol. 13, N.º 8 (2021), pp. 1-16.pt_PT
dc.identifier.doi10.3390/su13084513pt_PT
dc.identifier.issn2071-1050
dc.identifier.urihttp://hdl.handle.net/10400.21/14813
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherMDPIpt_PT
dc.relation.publisherversionhttps://www.mdpi.com/2071-1050/13/8/4513pt_PT
dc.subjectCommunicationpt_PT
dc.subjectFormal communicationpt_PT
dc.subjectInformal communicationpt_PT
dc.subjectCommunication willingnesspt_PT
dc.subjectConflictpt_PT
dc.subjectProject managerpt_PT
dc.titleExploring the relationship between communication and success of construction projects: the mediating role of conflictpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage16pt_PT
oaire.citation.issue8pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleSustainabilitypt_PT
oaire.citation.volume13pt_PT
person.familyNamemalik
person.familyNameTaqi
person.familyNameMoleiro Martins
person.familyNameMata
person.familyNameFreixo Pereira
person.familyNameAbreu
person.givenNamesummaira
person.givenNameMuhammad
person.givenNameJosé
person.givenNameMário Nuno
person.givenNameJoão
person.givenNameAntónio
person.identifier1485846
person.identifier1403614
person.identifier1829666
person.identifier.ciencia-id5F1F-3C6C-A7BD
person.identifier.ciencia-idFA13-1761-4192
person.identifier.ciencia-id4B17-1448-DB00
person.identifier.ciencia-idF51F-F42E-3D57
person.identifier.orcid0000-0002-3130-8281
person.identifier.orcid0000-0003-2636-5609
person.identifier.orcid0000-0001-6853-2917
person.identifier.orcid0000-0003-1765-4273
person.identifier.orcid0000-0003-0421-9336
person.identifier.orcid0000-0001-8839-5606
person.identifier.ridD-3964-2014
person.identifier.scopus-author-id36008956400
person.identifier.scopus-author-id49863242500
person.identifier.scopus-author-id57218315486
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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