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Orientador(es)
Resumo(s)
Nowadays, companies to be competitive must develop capabilities that enable them to respond quickly to market needs. According to some managers, the strategy is the development of dynamic logistics networks based on a collaborative environment. However, the absence of mechanisms to detect and even anticipate potential opportunistic behaviour is an obstacle to the proliferation of this way of working. The article aims to understand the role of trust to sustainability of collaborative processes. The paper begins by discussing the trust properties. It is then discussed how statistical control charts can be used to support the trust monitoring of each member within a collaborative ecosystem. The control charts’ tools suggested in this paper are the Z control charts for trust level monitoring and the Zi capacity index. Finally, it is discussed how this approach can be applied to dynamic logistics networks within the context of a collaborative ecosystem.
Descrição
Palavras-chave
Trust Logistic Quality Collaborative networks Management
Contexto Educativo
Citação
ABREU, António; [et al] – Control charts to support trust monitoring in dynamic logistics networks. In Collaborative Networks of Cognitive Systems (19th IFIP WG 5.5 Working Conference on Virtual Enterprises – PRO-VE 2018, Cardiff, UK, Proceedings). Springer, 2018. ISBN 978-3-319-99126-9. Vol. 534, pp. 499-511
Editora
Springer