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Authors
Advisor(s)
Abstract(s)
O setor segurador tem vindo a adquirir nos últimos anos uma grande importância a nível mundial, uma vez que esta área se integra na atividade financeira, cujas flutuações tem um forte impacto nas finanças e economia dos países. Um dos objetivos das seguradoras é a geração de lucros operacionais, tendo sido até então medida com base nos resultados financeiros. A avaliação de desempenho é uma das formas de avaliar as organizações, permitindo identificar os pontos menos eficientes desta e melhorá-los. Os indicadores de desempenho podem ser calculados através da Data Envelopment Analysis (DEA), uma técnica não paramétrica que permite lidar com vários inputs e outputs, assim, é possível estabelecer-se uma comparação entre o desempenho de unidades organizacionais. Nessa comparação considera-se que os fatores interferem de forma positiva e negativa na eficiência das unidades organizacionais, pelo uso de múltiplas unidades de referência, podendo-se assim utilizar o benchmarking na melhoria do desempenho das unidades.
In the last few years, the insurance industry has become increasingly important worldwide, as this area is integrated into financial activity, whose fluctuations have a strong impact on the finances and economies of the countries. One of the objectives of insurers is a generation of operating profits, having been hitherto based on financial resources. A performance evaluation is one of the forms of evaluation, according to the organizations, allowing to establish the less efficient points and to operate them. Performance indicators can be calculated through Data Envelopment Analysis (DEA), a nonparametric technique that allows the handling of various inputs and outputs, so it is possible to establish a comparison between the performance of organizational units. In this comparison, it is considered that factors interfere in a positive and negative way in the efficiency of the organizational units, using multiple units of reference, being able therefore to use the benchmarking in the improvement of the units.
In the last few years, the insurance industry has become increasingly important worldwide, as this area is integrated into financial activity, whose fluctuations have a strong impact on the finances and economies of the countries. One of the objectives of insurers is a generation of operating profits, having been hitherto based on financial resources. A performance evaluation is one of the forms of evaluation, according to the organizations, allowing to establish the less efficient points and to operate them. Performance indicators can be calculated through Data Envelopment Analysis (DEA), a nonparametric technique that allows the handling of various inputs and outputs, so it is possible to establish a comparison between the performance of organizational units. In this comparison, it is considered that factors interfere in a positive and negative way in the efficiency of the organizational units, using multiple units of reference, being able therefore to use the benchmarking in the improvement of the units.
Description
Mestrado em Controlo de Gestão e dos Negócios
Keywords
Data Envelopment Analysis (DEA) Análise cruzada Desempenho organizacional Sector segurador Cross efficiency Insurance sector Organizational performance