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Student satisfaction with library resources in the COVID-19 era: a case study of Portuguese academic libraries

2021-06Book part Open access
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dc.contributor.authorAntunes, Maria Da Luz
dc.contributor.authorLopes, Carlos
dc.contributor.authorSanches, Tatiana
dc.date.accessioned2021-07-03T17:38:08Z
dc.date.available2021-07-03T17:38:08Z
dc.date.issued2021-06
dc.description.abstractAcademic libraries are designed to provide access to information for students, teachers, and researchers, ensuring that they are satisfied. The objective of this study is to consider student perceptions about libraries’ responses during the COVID-19 pandemic to their information needs; and to assess whether students consider themselves prepared to research, evaluate, and manage the retrieved information now that they work autonomously and depend exclusively on digital content. Methodology. An online questionnaire was applied to three academic libraries in Portugal: a public education institution, a polytechnic, and a private academic institution. The questionnaire was distributed by institutional email and focused on the degree of satisfaction with the libraries and electronic resources made available, and a self-assessment of their information skills. The first results suggest that students are satisfied with access to electronic resources remotely; the highest levels of dissatisfaction are associated with the library database and B-ON; most are unaware of the availability of databases (Scopus, PubMed, and RCAAP); there is a favorable perception of their behavior in information handling, in researching, citing and referencing, but findings show the inverse in the qualitative analysis of data; master student's responses reveal greater security of knowledge compared to undergraduate students. Conclusions: It is necessary to increase the coverage, dissemination, and training with regard to electronic resources in academic libraries as a formative and pedagogical strategy, formally embedded in educational policies.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationAntunes ML, Lopes C, Sanches T. Student satisfaction with library resources in the COVID-19 era: a case study of Portuguese academic libraries. In: Baker D, Ellis L, editors. Libraries, digital information, and COVID: practical applications and approaches to challenge and change. Elsevier; 2021. p. 119-33.pt_PT
dc.identifier.doi10.1016/B978-0-323-88493-8.00017-3pt_PT
dc.identifier.isbn9780323884938
dc.identifier.urihttp://hdl.handle.net/10400.21/13514
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherElsevierpt_PT
dc.relation.publisherversionhttps://www.sciencedirect.com/science/article/pii/B9780323884938000173pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/pt_PT
dc.subjectAssessment of satisfactionpt_PT
dc.subjectAcademic studentpt_PT
dc.subjectSelf-perceptionpt_PT
dc.subjectCompetencept_PT
dc.subjectCOVID-19pt_PT
dc.subjectPortuguese academic librarypt_PT
dc.titleStudent satisfaction with library resources in the COVID-19 era: a case study of Portuguese academic librariespt_PT
dc.typebook part
dspace.entity.typePublication
oaire.citation.endPage133pt_PT
oaire.citation.startPage119pt_PT
person.familyNameAntunes
person.familyNameSanches
person.givenNameMaria Luz
person.givenNameTatiana
person.identifier2087122
person.identifierN-6530-2013
person.identifier10482140770896435107
person.identifier.ciencia-idB111-6F38-5904
person.identifier.ciencia-id7916-AB38-9931
person.identifier.ciencia-id2C17-1B53-FBDC
person.identifier.orcid0000-0003-0942-7601
person.identifier.orcid0000-0002-6440-4739
person.identifier.orcid0000-0002-4902-2628
person.identifier.ridB-8661-2015
person.identifier.scopus-author-id57202291460
person.identifier.scopus-author-id15074167200
person.identifier.scopus-author-id56499097100
rcaap.rightsopenAccesspt_PT
rcaap.typebookPartpt_PT
relation.isAuthorOfPublicationdce3e466-ad17-4bea-8b95-4a5b9bb22910
relation.isAuthorOfPublication5bce7415-d4e2-4c10-86e7-a87c4b69407f
relation.isAuthorOfPublicationd4c19add-be38-4c8e-bd56-4e7a9073de95
relation.isAuthorOfPublication.latestForDiscovery5bce7415-d4e2-4c10-86e7-a87c4b69407f

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