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Authors
Advisor(s)
Abstract(s)
Com a globalização o mercado tornou-se bastante competitivo, obrigando as empresas a uma reestruturação permanente, à implementação de novos modelos organizacionais e à criação de novos sistemas de recompensas capazes de motivar os colaboradores de forma gerar uma maior satisfação com o trabalho. A presente investigação tem como objetivo analisar o modo como um sistema de recompensas influencia a satisfação no trabalho, fazendo a aplicação ao caso da Caixa Económica de Cabo Verde. Para atingir o objetivo definido anteriormente foi realizada uma revisão da literatura sobre as temáticas em estudo, que teve como finalidade não só identificar as diversas componentes que devem integrar um sistema de recompensas, mas também definir qual o instrumento de medida a utilizar na aferição da satisfação dos colaboradores. Face à pesquisa feita optou-se por utilizar o Job Satisfaction Survey de Spector (1985), um instrumento de medida que tem sido utilizado em inúmeros estudos científicos, pelo que a sua validade e fiabilidade estão sobejamente testadas. Os resultados obtidos com a aplicação ao caso da Caixa Económica de Cabo Verde mostram que a satisfação com o sistema de recompensas por parte dos colaboradores que participaram no estudo afeta positivamente quer a satisfação com o trabalho, quer a satisfação com algumas das subescalas que integram o índice de satisfação no trabalho, designadamente a satisfação com o pagamento, a satisfação com os fringe benefits e a satisfação com as recompensas variáveis.
With globalization, the market has become very competitive, forcing companies to permanently restructure, implement new organizational models and create new reward systems capable of motivating employees to generate greater satisfaction with work. The present research aims at analyzing how a reward system influences job satisfaction, making the application to the case of Cape Verdean Savings Bank. To reach the previously defined objective, a review of the literature on the themes under study was carried out, aiming not only to identify the various components that should be included in a rewards system, but also to define which measurement instrument to use in measuring satisfaction of employees. According to the research, we opted to use Spector's Job Satisfaction Survey (1985), a measurement instrument that has been used in numerous scientific studies, so its validity and reliability are well tested. The results obtained with the application to the case of Caixa Económica de Cabo Verde show that the satisfaction with the rewards system by the employees who participated in the study positively affects both the satisfaction with the work and satisfaction with some of the subscales that integrate the Satisfaction index, namely satisfaction with payment, satisfaction with fringe benefits and satisfaction with variable rewards.
With globalization, the market has become very competitive, forcing companies to permanently restructure, implement new organizational models and create new reward systems capable of motivating employees to generate greater satisfaction with work. The present research aims at analyzing how a reward system influences job satisfaction, making the application to the case of Cape Verdean Savings Bank. To reach the previously defined objective, a review of the literature on the themes under study was carried out, aiming not only to identify the various components that should be included in a rewards system, but also to define which measurement instrument to use in measuring satisfaction of employees. According to the research, we opted to use Spector's Job Satisfaction Survey (1985), a measurement instrument that has been used in numerous scientific studies, so its validity and reliability are well tested. The results obtained with the application to the case of Caixa Económica de Cabo Verde show that the satisfaction with the rewards system by the employees who participated in the study positively affects both the satisfaction with the work and satisfaction with some of the subscales that integrate the Satisfaction index, namely satisfaction with payment, satisfaction with fringe benefits and satisfaction with variable rewards.
Description
Mestrado em Contabilidade e Gestão das Instituições Financeiras
Keywords
Sistema de recompensas Recompensas extrínsecas Recompensas intrínsecas Satisfação no trabalho Rewards system Extrinsic rewards Intrinsic rewards Job satisfaction