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Exploring pharmacists’ orientation towards patients in Portuguese community pharmacies

2020-08Journal article Open access
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dc.contributor.authorCavaco, Afonso Miguel
dc.contributor.authorGrilo, Ana
dc.contributor.authorBarros, Luisa
dc.date.accessioned2022-04-21T11:11:32Z
dc.date.available2023-04-21T00:30:37Z
dc.date.issued2020-08
dc.description.abstractBackground: Patient-centered care has been associated with improved patient outcomes and healthcare satisfaction. The present study aimed to explore pharmacy practitioners’ orientation to patients in daily work, as well as job satisfaction as a possible associated factor. Methods: A cross-sectional survey of a sample of Portuguese community pharmacists was used for gathering participants’ demographics, professional and work-related data, self-perceived level of technical and relational competencies, and the importance ascribed to these skills. The Portuguese version of the Patient-Practitioner Orientation Scale (PPOS) and a Portuguese-reduced version of a Healthcare Job Satisfaction Scale completed the online questionnaire. Results: A sample of 274 respondents comprised 81.1% females, with a mean age of 37.2 years, 11.6 years of work experience on average, and subject to a work intensity of 5.36 clients per hour, mainly for counter dispensing (73.0%). Overall, technical competencies were significantly more important than relational ones, but practitioners with fewer experiences self-perceived as weaker in communication competencies. Females scored higher in relational competencies importance as well as in PPOS (p < 0.05). No significant difference in PPOS was found between pharmacists with more and less direct interaction with patients, but higher when performing consultation services (p < 0.05). Conclusions: The existing orientation to patients seems to be under the desired levels and independent of community pharmacists’ work intensity, nevertheless linked with work experience and differentiated patient services. Although professionals might recognize the importance of relational competencies to provide patient-centered care and achieve better outcomes, it is essential to promote clinical training amongst community pharmacists.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationCavaco AM, Grilo AM, Barros L. Exploring pharmacists’ orientation towards patients in Portuguese community pharmacies. J Commun Healthcare. 2020;13(3):219-27.pt_PT
dc.identifier.doi10.1080/17538068.2020.1804797pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.21/14579
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherTaylor & Francispt_PT
dc.relation.publisherversionhttps://www.tandfonline.com/doi/full/10.1080/17538068.2020.1804797pt_PT
dc.subjectHealth psychologypt_PT
dc.subjectCommunity pharmacistspt_PT
dc.subjectPatient-centerednesspt_PT
dc.subjectCommunication competenciespt_PT
dc.subjectPharmacy servicespt_PT
dc.subjectPortugalpt_PT
dc.titleExploring pharmacists’ orientation towards patients in Portuguese community pharmaciespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage227pt_PT
oaire.citation.issue3pt_PT
oaire.citation.startPage219pt_PT
oaire.citation.titleJournal of Communication in Healthcarept_PT
oaire.citation.volume13pt_PT
person.familyNameGrilo
person.givenNameAna
person.identifier.ciencia-id6E17-A1D8-95BE
person.identifier.orcid0000-0003-1986-8814
person.identifier.scopus-author-id55936359500
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication3f6308c3-b858-4307-bfc6-4533bc5181c0
relation.isAuthorOfPublication.latestForDiscovery3f6308c3-b858-4307-bfc6-4533bc5181c0

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