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A evolução da gestão de operações foi marcada por sucessivas transformações técnicas e culturais ao longo da história, desde a implementação da linha de montagem, passando pela Segunda Guerra Mundial e pela crise do petróleo dos anos 70, até ao aparecimento das novas tecnologias. As metodologias operacionais desenvolvidas pelos japoneses para a produção de automóveis Toyota, assentes nas bases já demonstradas pelos ocidentais, tiveram um papel fundamental na transformação global da gestão operacional. Gradualmente verificou-se um aumento da sua importância devido às vantagens competitivas que proporcionava, motivando as grandes organizações a adotar os seus métodos, até então confinados ao ambiente fabril. Continuam hoje a evoluir com um grande impulso das novas tecnologias, que renovam e rejuvenescem os conceitos antigos, com provas dadas, e os trazem para o mundo atual através de plataformas digitais. O presente trabalho tem como objetivo estudar as vantagens, desvantagens e desafios da implementação da metodologia de gestão Lean no meio empresarial português, através de um caso real, focando-se em alguns dos seus conceitos teóricos e, de forma mais prática, na adaptação do sistema Kanban da Toyota a funções operacionais através de uma plataforma digital.
The evolution of operations management has been shaped by successive technical and cultural transformations throughout history, from the implementation of the assembly line, through World War II and the oil crisis of the 1970s, to the emergence of information technology. The operational methodologies developed by the Japanese for the production of Toyota cars, based on the foundations established by the West, played a key role in the global transformation of operational management. Gradually their importance increased due to the competitive advantages it provided, motivating large organizations to adopt their methods, previously confined to the manufacturing environment. They continue to evolve today due to a major boost from information technology, which renew and rejuvenate proven old concepts and bring them into today's world through digital platforms. This paper aims to study the advantages, disadvantages and challenges of implementing the Lean management methodology in the Portuguese business sector, through a real case, focusing on some of its theoretical concepts and, more practically, on the adaptation of Toyota's Kanban system to operational functions using a digital platform.
The evolution of operations management has been shaped by successive technical and cultural transformations throughout history, from the implementation of the assembly line, through World War II and the oil crisis of the 1970s, to the emergence of information technology. The operational methodologies developed by the Japanese for the production of Toyota cars, based on the foundations established by the West, played a key role in the global transformation of operational management. Gradually their importance increased due to the competitive advantages it provided, motivating large organizations to adopt their methods, previously confined to the manufacturing environment. They continue to evolve today due to a major boost from information technology, which renew and rejuvenate proven old concepts and bring them into today's world through digital platforms. This paper aims to study the advantages, disadvantages and challenges of implementing the Lean management methodology in the Portuguese business sector, through a real case, focusing on some of its theoretical concepts and, more practically, on the adaptation of Toyota's Kanban system to operational functions using a digital platform.
Descrição
Mestrado em em Gestão e Empreendedorismo
Palavras-chave
Toyota Kanban Lean Gestão de operações Fluxo de trabalho Plataforma digital Trello Operations management Workflow Digital platforms