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Nonparametric decision tree: the impact of ISO 9000 on certified and non certified companies

dc.contributor.authorTexeira Fernandes Justino, Maria Do Rosário
dc.contributor.authorTexeira Quirós, Joaquín
dc.contributor.authorAlmaça, José António Figueiredo
dc.date.accessioned2019-02-08T08:37:43Z
dc.date.available2019-02-08T08:37:43Z
dc.date.issued2013
dc.descriptionArtigo em revista científica internacional com arbitragem científicapt_PT
dc.description.abstractPurpose: This empirical study analyzes a questionnaire answered by a sample of ISO 9000 certified companies and a control sample of companies which have not been certified, using a multivariate predictive model. With this approach, we assess which quality practices are associated to the likelihood of the firm being certified. Design/methodology/approach: We implemented nonparametric decision trees, in order to see which variables influence more the fact that the company be certified or not, i.e., the motivations that lead companies to make sure. Findings: The results show that only four questionnaire items are sufficient to predict if a firm is certified or not. It is shown that companies in which the respondent manifests greater concern with respect to customers relations; motivations of the employees and strategic planning have higher likelihood of being certified. Research implications: the reader should note that this study is based on data from a single country and, of course, these results capture many idiosyncrasies if its economic and corporate environment. It would be of interest to understand if this type of analysis reveals some regularities across different countries. Practical implications: companies should look for a set of practices congruent with total quality management and ISO 9000 certified.Originality/value: This study contributes to the literature on the internal motivation of companies to achieve certification under the ISO 9000 standard, by performing a comparative analysis of questionnaires answered by a sample of certified companies and a control sample of companies which have not been certified. In particular, we assess how the manager’s perception on the intensity in which quality practices are deployed in their firms is associated to the likelihood of the firm being certified.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doihttp://dx.doi.org/10.3926/ic.303pt_PT
dc.identifier.issn2014-3214
dc.identifier.urihttp://hdl.handle.net/10400.21/9468
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherOmniaSciencept_PT
dc.relation.ispartofseries;3
dc.relation.publisherversionhttp://www.intangiblecapital.org/index.php/ic/article/view/303/349pt_PT
dc.subjectISO 9000pt_PT
dc.subjectDecision treespt_PT
dc.subjectPerformancept_PT
dc.subjectQualitypt_PT
dc.titleNonparametric decision tree: the impact of ISO 9000 on certified and non certified companiespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage570pt_PT
oaire.citation.startPage559pt_PT
oaire.citation.titleIntangible Capitalpt_PT
oaire.citation.volume9pt_PT
person.familyNameTexeira Fernandes Justino
person.familyNameTexeira Quirós
person.givenNameMaria do Rosário
person.givenNameJoaquín
person.identifier1713364
person.identifier3507951
person.identifier.ciencia-id4917-732B-5C33
person.identifier.ciencia-id601F-79BA-3BCB
person.identifier.orcid0000-0002-2120-4892
person.identifier.orcid0000-0002-7693-9888
person.identifier.ridGQP-6967-2022
person.identifier.scopus-author-id55856106700
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublicationcb6e4562-7c1c-47f8-9a66-dbb24dce47c6
relation.isAuthorOfPublicationfc45d371-f939-4737-bccd-31d0d5a4eeeb
relation.isAuthorOfPublication.latestForDiscoveryfc45d371-f939-4737-bccd-31d0d5a4eeeb

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