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Authors
Advisor(s)
Abstract(s)
O presente estudo pretende avaliar as lógicas de gestão do tempo no contexto da
organização do trabalho dos Técnicos de Radiologia num serviço de urgência hospitalar, procurando desta forma contribuir para a elaboração de novas propostas orientadoras ou guidelines relativas aos procedimentos em Radiologia Convencional na urgência hospitalar. O desenho metodológico adoptado consistiu na observação directa do processo de execução do exame radiológico convencional, em contexto de urgência e em diferentes etapas. Estes dados foram relacionados com a existência ou não dos critérios técnicos padronizados de realização do exame. A recolha dos dados efectiva decorreu entre 4 e 11 Maio de 2008, no Centro Hospitalar de Lisboa — Zona Central, no serviço de Radiologia da Urgência. Através da análise dos dados, constatou-se que: a) o grau de mobilidade do utente não influencia de uma forma directa nem o tempo de realização do mesmo nem a qualidade da imagem final; b) a qualidade da imagem final relaciona-se de forma inversa com o tempo total do exame e com os anos de experiência do Técnico de
Radiologia; e) a maior percentagem de tempo total de atendimento do utente concentra-se
em funções administrativas e de preparação para o exame.
ABSTRACT - The current study intends to evaluate the logies of time’s management in the context of the radiographers’ work organization in a service of hospital urgency, trying to find a way how to contribute for the elaboration of new relative orienting proposals or guidelines regarding Conventional Radiology’s procedures in the hospital urgency. The methodological drawing chosen was based on direct observation of the execution proceeding of the conventional radiological examination, in urgency context and in different stages. These data had been related with the existence or not of the standardized criteria technician of the examination’s accomplishment. The data have been collected between 4th and l1th May of 2008 in the Hospital Centre of Lisbon - Central Zone, in the service of Urgency Radiology. Through the analysis of the data, we realize that: a) the usuary’s mobility degree do not influence directly the time of execution neither the quality of the final image; b) the quality of the final image relates in a inverse way with the total time of the examination and with the Radiographers’ years of experience; c) the biggest percentage of total time concerning usuary’s attendance focus in administrative functions and for the examination’s preparation.
ABSTRACT - The current study intends to evaluate the logies of time’s management in the context of the radiographers’ work organization in a service of hospital urgency, trying to find a way how to contribute for the elaboration of new relative orienting proposals or guidelines regarding Conventional Radiology’s procedures in the hospital urgency. The methodological drawing chosen was based on direct observation of the execution proceeding of the conventional radiological examination, in urgency context and in different stages. These data had been related with the existence or not of the standardized criteria technician of the examination’s accomplishment. The data have been collected between 4th and l1th May of 2008 in the Hospital Centre of Lisbon - Central Zone, in the service of Urgency Radiology. Through the analysis of the data, we realize that: a) the usuary’s mobility degree do not influence directly the time of execution neither the quality of the final image; b) the quality of the final image relates in a inverse way with the total time of the examination and with the Radiographers’ years of experience; c) the biggest percentage of total time concerning usuary’s attendance focus in administrative functions and for the examination’s preparation.
Description
Mestrado em Intervenção Sócio-Organizacional na Saúde - Área de especialização: Políticas de Administração e Gestão de Serviços de Saúde
Keywords
Gestão de serviços de saúde Serviço de urgência Gestão do tempo Radiologia Organização do trabalho Healthcare management Emergency room Time management Radiology Work organization
Citation
Santos II. Avaliação da gestão do tempo no contexto da organização do trabalho dos técnicos de radiologia [Dissertation]. Évora: Universidade de Évora; Escola Superior de Tecnologia da Saúde de Lisboa/Instituto Politécnico de Lisboa; 2008.
Publisher
Escola Superior de Tecnologia da Saúde de Lisboa