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Resumo(s)
O controlo de gestão e avaliação de desempenho são conceitos que têm sido estudados ao longo dos anos e considerados atualmente muito importantes na gestão de muitas empresas.
No âmbito do processo destes dois conceitos, para assegurar a sobrevivência das empresas, são implementados diversos instrumentos de gestão, e diferentes métodos de avaliação, consoante a estrutura da organização, os objetivos estratégicos definidos e a variedade de recursos que são utilizados durante a atividade empresarial. Com isto, o papel do controlador tem se tornando mais relevante dada a complexidade e exigência da sua área e função.
A fim de aprofundar os conhecimentos e refletir acerca das temáticas abordadas e a sua importância no universo empresarial, a autora realizou um estágio profissional na sede de um grupo líder no seu setor, Provalliance Portugal.O estágio foi realizado numa realidade peculiar e diferente, a que se acrescenta o facto de ter sido realizado no contexto da pandemia COVID-19.
Durante o estágio profissional foi possível conhecer e analisar os métodos e sistemas implementados pela empresa e analisar o impacto da pandemia nos resultados da mesma através das tarefas realizadas.
Management control and performance evaluation are concepts that have been studied over the years and are currently considered very important in the management of many companies. As part of the process of these two concepts, to ensure the survival of companies, various management instruments and different evaluation methods are implemented, depending on the structure of the organization, the defined strategic objectives and the variety of resources that are used during business activity. With this, the role of the controller has become more relevant given the complexity and demand of its area and function. In order to deepen her knowledge and reflect on the topics addressed and their importance in the business world, the author undertook a professional internship at the headquarters of a leading group in its sector, Provalliance Portugal. which is added the fact that it was carried out in the context of the COVID-19 pandemic. During the professional internship, it was possible to learn about and analyze the methods and systems implemented by the company and analyze the impact of the pandemic on its results through the tasks carried out.
Management control and performance evaluation are concepts that have been studied over the years and are currently considered very important in the management of many companies. As part of the process of these two concepts, to ensure the survival of companies, various management instruments and different evaluation methods are implemented, depending on the structure of the organization, the defined strategic objectives and the variety of resources that are used during business activity. With this, the role of the controller has become more relevant given the complexity and demand of its area and function. In order to deepen her knowledge and reflect on the topics addressed and their importance in the business world, the author undertook a professional internship at the headquarters of a leading group in its sector, Provalliance Portugal. which is added the fact that it was carried out in the context of the COVID-19 pandemic. During the professional internship, it was possible to learn about and analyze the methods and systems implemented by the company and analyze the impact of the pandemic on its results through the tasks carried out.
Descrição
Mestrado em Controlo de Gestão e Avaliação de Desempenho
Palavras-chave
Avaliação de desempenho Controlo de gestão Estágio Provalliance Portugal Performance evaluation Management control Internship
Contexto Educativo
Citação
Carreira, V. M. (2023) Controlo de gestão e avaliação de desempenho de um grupo líder no setor de cabeleireiros. Estudo de caso: Provalliance Portugal. (Dissertação de mestrado não publicada). Instituto Politécnico de Lisboa, Instituto Superior de Contabilidade e Administração de Lisboa. Disponível em http://hdl.handle.net/10400.21/16182