E-Government and government transformation: technical interactivity, political influence and citizen return

Montargil, Filipe

Publication

E-Government and government transformation: technical interactivity, political influence and citizen return

2010Book part

dc.contributor.author	Montargil, Filipe
dc.date.accessioned	2017-12-29T15:28:26Z
dc.date.available	2017-12-29T15:28:26Z
dc.date.issued	2010
dc.description.abstract	E-Government services have been the subject of theoretical elaboration and regular evaluation surveys since around 2000. It is argued in this chapter that the theoretical paradigms used for methodology design in these surveys (and, therefore, their main results too) tend to neglect political influence as an analytic dimension and consider citizen return as resulting from technical interactivity. A critique is carried out of the assumptions underlying this paradigm and a complementary criterion is offered for the analysis of E-Government services. Available results from existing surveys are re-examined in light of this reflection. Findings reveal an indisputable growth in coverage (i.e. a larger percentage of services are available online) and in technical interactivity of government services online. However, a more careful look at the same surveys also supports the hypothesis that their results should not be taken as automatically meaning an increase in citizen engagement or that services are being developed from a starting point of the user's needs and expectations. On the contrary, data suggests that sophistication is increasing faster in the technical interactivity dimension than in citizen participation features. Simultaneously, services more closely related with the extractive activity of the state (e.g. that imply revenue or income generation) are placed online sooner and with more technical sophistication than services in other areas. Some data also suggests that these trends are not imperceptible to citizens. According to one survey, citizens expect from E-Government more consequences in state efficiency and cost reduction than in government transparency or accountability.	en
dc.description.version	info:eu-repo/semantics/publishedVersion	pt_PT
dc.identifier.citation	MONTARGIL, Filipe - E-Government and government transformation: technical interactivity, political influence and citizen return. In: NIXON, Paul G.; KOUTRAKOU, Vassiliki N.; RAWAL, Rajash (Eds.) - Understanding e-government in Europe: issues and challenges. London: Routledge, 2010. ISBN: 978-0-415-46800-8. pp. 61-77	pt_PT
dc.identifier.isbn	978-0-415-46800-8
dc.identifier.uri	http://hdl.handle.net/10400.21/7837
dc.language.iso	eng	pt_PT
dc.peerreviewed	yes	pt_PT
dc.publisher	Routledge	pt_PT
dc.rights.uri	http://creativecommons.org/licenses/by-nc-sa/4.0/	pt_PT
dc.subject	eGovernment services	en
dc.subject	Government services online	en
dc.subject	Technical interactivity	en
dc.subject	Political influence	en
dc.subject	Citizen participation	en
dc.title	E-Government and government transformation: technical interactivity, political influence and citizen return	en
dc.type	book part
dspace.entity.type	Publication
oaire.citation.conferencePlace	London	pt_PT
oaire.citation.endPage	77	pt_PT
oaire.citation.startPage	61	pt_PT
oaire.citation.title	Understanding e-government in Europe: issues and challenges	en
person.familyName	Montargil
person.givenName	Filipe
person.identifier.ciencia-id	8C1B-2CF1-D79B
person.identifier.orcid	0000-0001-6665-0995
person.identifier.rid	X-1388-2019
person.identifier.scopus-author-id	56445494800
rcaap.rights	restrictedAccess	pt_PT
rcaap.type	bookPart	pt_PT
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