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A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a school of engineering

2019-05-30Journal article Open access
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dc.contributor.authorSantos, Ricardo
dc.contributor.authorAbreu, António
dc.date.accessioned2019-06-03T08:12:08Z
dc.date.available2019-06-03T08:12:08Z
dc.date.issued2019-05-30
dc.description.abstractIntrodução: Atualmente, e num contexto competitivo, as Instituições de Ensino Superior (IES) dependem cada vez mais da qualidade dos seus serviços prestados, não só para satisfazer os seus diferentes stakeholders, como também, para atrair financiamento. Deste modo, as IES tendem a incorporar na sua estratégia, Sistemas Internos de Gestão da Qualidade (SIGQ), com vista a uma melhoria continua do seu desempenho. Este trabalho pretende analisar a aplicabilidade de uma IES, baseada no modelo da European Foundation for Quality Management (EFQM), através da sua implementação numa IES publica Portuguesa. Objetivos: Contribuir com uma análise critica da aplicabilidade de um SIGQ no desempenho organizacional de uma IES, baseado no modelo EFQM, e implementado numa IES publica. Métodos: Revisão bibliográfica da aplicabilidade de SIGQ’s em IES, incluindo o modelo EFQM. Recurso a ao caso de estudo, análise documental e entrevistas com elementos intervenientes no estudo. Resultados: Foram obtidos um conjunto de vantagens e dificuldades. Para as dificuldades obtidas, foi proposto um conjunto de sugestões para a sua superação. Conclusões: A aplicação do SIGQ na IES em estudo, revelou-se proveitosa, devido a um conjunto de vantagens percepcionadas, entre as quais, o aumento da eficiência organizacional. Para cada uma das desvantagens identificadas no estudo, foi proposto um conjunto de soluções para a sua mitigação, permitindo deste modo, reforçar o potêncial de aplicaçao do modelo EFQM numa IES. Introduction: Currently, and in a competitive context, Higher Education Institutions (HEIs) increasingly depend on the quality of their services, not only to satisfy their different stakeholders, but also to attract funding. In this way, HEIs tend to incorporate Internal Quality Management Systems (IQMS) into their strategy with a view to the continuous improvement of their performance. This work intends to analyze the applicability of an HEI, based on the European Foundation for Quality Management (EFQM) model, through its implementation in a public Portuguese HEI. Objectives: Contribute to a critical analysis of the applicability of an IQMS in the organizational performance of an HEI, based on the EFQM model, and implemented in a published HEI. Methods: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Results: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Conclusions: The application of the SIGQ in the HEI under study, proved to be beneficial, due to a set of perceived advantages, among them, the increase of the organizational efficiency. For each one of the disadvantages identified in the study, a set of solutions was proposed for its mitigation, thus allowing to reinforce the potential of applying the EFQM model in an HEI.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationSANTOS, Ricardo; ABREU, António – A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a school of engineering. Millenium – Journal of Education, Technologies, and Health. ISSN 1647-662X. Série 2, N.º 9 (2019), pp. 25-38pt_PT
dc.identifier.doihttps://doi.org/10.29352/mill0209.02.00232pt_PT
dc.identifier.issn1647-662X
dc.identifier.urihttp://hdl.handle.net/10400.21/10105
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherInstituto Poilitécnico de Viseupt_PT
dc.subjectTQMpt_PT
dc.subjectMelhoria Continuapt_PT
dc.subjectAutoavaliaçãopt_PT
dc.subjectEFQMpt_PT
dc.subjectEnsino Superiorpt_PT
dc.subjectContinuous improvementpt_PT
dc.subjectSelf-assessmentpt_PT
dc.subjectHigh Educationpt_PT
dc.titleA study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a school of engineeringpt_PT
dc.title.alternativeUm estudo sobre a viabilidade da implementação de um sistema de gestão de qualidade, baseado no modelo European for Quality Management (EFQM) numa escola de engenhariapt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage38pt_PT
oaire.citation.issue9pt_PT
oaire.citation.startPage25pt_PT
oaire.citation.titleMillenium – Journal of Education, Technologies, and Healthpt_PT
oaire.citation.volume2pt_PT
person.familyNameSantos
person.familyNameAbreu
person.givenNameRicardo
person.givenNameAntónio
person.identifier1829666
person.identifier.ciencia-idC213-A238-5F53
person.identifier.ciencia-idF51F-F42E-3D57
person.identifier.orcid0000-0001-5703-8139
person.identifier.orcid0000-0001-8839-5606
person.identifier.ridM-9354-2018
person.identifier.ridD-3964-2014
person.identifier.scopus-author-id57218315486
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication9312aee8-32f1-4907-966d-be2dc485f975
relation.isAuthorOfPublication2e303e99-df37-4381-bf3c-0ab7fc69703c
relation.isAuthorOfPublication.latestForDiscovery2e303e99-df37-4381-bf3c-0ab7fc69703c

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