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- Systemic acquired critique of credit card deception exposure through machine learningPublication . Dantas, Rui; Firdaus, Raheela; Jaleel, Dr. Farrokh; Mata, Pedro; Mata, Mário Nuno; Li, GangA wide range of recent studies are focusing on current issues of financial fraud, especially concerning cybercrimes. The reason behind this is even with improved security, a great amount of money loss occurs every year due to credit card fraud. In recent days, ATM fraud has decreased, while credit card fraud has increased. This study examines articles from five foremost databases. The literature review is designed using extraction by database, keywords, year, articles, authors, and performance measures based on data used in previous research, future research directions and purpose of the article. This study identifies the crucial gaps which ultimately allow research opportunities in this fraud detection process by utilizing knowledge from the machine learning domain. Our findings prove that this research area has become most dominant in the last ten years. We accessed both supervised and unsupervised machine learning techniques to detect cybercrime and management techniques which provide evidence for the effectiveness of machine learning techniques to control cybercrime in the credit card industry. Results indicated that there is room for further research to obtain better results than existing ones on the basis of both quantitative and qualitative research analysis.
- A machine learning framework towards bank telemarketing predictionPublication . KOUMETIO TEKOUABOU, Stéphane Cédric; Gherghina, Ştefan Cristian; TOULNI, Hamza; Mata, Pedro; Mata, Mário Nuno; Moleiro Martins, JoséThe use of machine learning (ML) methods has been widely discussed for over a decade. The search for the optimal model is still a challenge that researchers seek to address. Despite advances in current work that surpass the limitations of previous ones, research still faces new challenges in every field. For the automatic targeting of customers in a banking telemarketing campaign, the use of ML-based approaches in previous work has not been able to show transparency in the processing of heterogeneous data, achieve optimal performance or use minimal resources. In this paper, we introduce a class membership-based (CMB) classifier which is a transparent approach well adapted to heterogeneous data that exploits nominal variables in the decision function. These dummy variables are often either suppressed or coded in an arbitrary way in most works without really evaluating their impact on the final performance of the models. In many cases, their coding either favours or disfavours the learning model performance without necessarily reflecting reality, which leads to over-fitting or decreased performance. In this work, we applied the CMB approach to data from a bank telemarketing campaign to build an optimal model for predicting potential customers before launching a campaign. The results obtained suggest that the CMB approach can predict the success of future prospecting more accurately than previous work. Furthermore, in addition to its better performance in terms of accuracy (97.3%), the model also gives a very close score for the AUC (95.9%), showing its stability, which would be very unfavourable to over-fitting.