Percorrer por autor "Costa, Maria Teresa"
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- An importance–performance analysis approach to a tourism destination: the case of Lisbon metropolitan area, PortugalPublication . Costa, Maria Teresa; Calisto, Maria de Lurdes; Santos, Zelia Raposo; Severino, Filipe Segurado; Nunes, Sandra; Rosário, João Ferreira doAbstract: Pull factors, the attributes of a specific location, matter in tourism. These factors encompass the distinctive characteristics and alluring features that attract tourists to a destination, their importance and performance influencing the decision-making process and overall experience. A clear comprehension of this concept is crucial for destinations' economic vitality as they compete for tourists and strive for economic expansion and employment prospects. Indeed, an in-depth knowledge of these factors' importance and performance underscores the need for regions to adjust their approach to evolving tourist preferences. This adaptation is crucial to fostering responsible and sustainable tourism practices that safeguard cultural and natural resources. However, besides learning about the factors considered critical by tourists to visit a location, it is paramount to analyse how they evaluate the performance of each of these factors while staying there.This study focuses on the Lisbon Metropolitan Area (LMA), Portugal, and the findings will provide essential insights into destination competitiveness, sustainable tourism development, and the creation of unique travel experiences. As a destination that gained popularity, attracting tourists from all over the world, it is necessary to comprehend the specific factors that contribute to this vibrant region's allure and how it performs regarding them. The research will use the Importance-Performance Analysis to make data interpretation accessible and suggest relevant measures to improve competitiveness based on optimising the allocation of resources among the various factors/attributes analysed. The research incorporates numerous criteria categories, including historical significance, urban appeal, natural scenery, culinary experiences, cultural heritage, and aspects like streets' cleanliness, transport availability, or health emergency infrastructures.The study's conclusions will impact Lisbon region's (LMA) tourism and destination management. By understanding what factors are more important for tourists that visit the area and their evaluation of the performance of each of these factors,stakeholders can improve marketing, infrastructure, and the visitors' experience to promote sustainable development and maintain Lisbon's standing as a top tourist destination for rewarding and enlightening experiences. Relevant data is also provided to inform future tourism initiatives. This study adds to the academic discussion of location competitiveness and unique travel experiences.
- The macro context for entrepreneurship in tourism: a review of emerging trendPublication . Costa, Maria Teresa; Calisto, Maria de Lurdes; Machado, Ana Teresa; Santos, Zelia Raposo; Nunes, Sandra; Severino, Filipe SeguradoAbstract: Tourism has an enormous economic and employment potential, which, at least until 2019, encouraged many countries to develop their tourism offer and attract more tourists. Then the COVID-19 pandemic happened, and nowadays, Europe, the most important tourism destination in the world, faces a new war and refugee crisis. Tourism is an activity that propels the economy and job creation internationally; nevertheless, the activity is vulnerable to macro environment events. Both aspects are crucial issues for tourism entrepreneurs. Therefore, it is relevant to understand the emerging trends that entrepreneurs may face. Based on a systematic literature review, this paper aims to identify the major macro-environmentalfactors that impact tourism activity by answering the following research question: What contextual factors should entrepreneurs expect to impact their businesses? A systematic literature review was conducted in three steps: 1) selection of the relevant sources (on WoS and Scopus-indexed journals) using appropriate selection criteria that fitted the research questions; 2) assessment of the selected articles according to exclusion criteria to reach a final sample of articles; 3) full analysis of the base of final articles to identify emerging trends associated to relevant contextual factors. Results suggest that political-legal, technological, sociocultural, and sustainability-related factors have been the most relevant ones. This study has relevant contributions to practice since it highlights what entrepreneurs should expect from the macro environment. It also contributes to tourism literature by opening new lines of research and synthesising the trends impacting tourism activity.