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Total quality management and quality certification: effects in organisational performance

2018-03Journal article Restricted access
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dc.contributor.authorAntunes, Marina Godinho
dc.contributor.authorQuirós, Joaquín Teixeira
dc.contributor.authorTexeira Fernandes Justino, Maria do Rosário
dc.date.accessioned2019-02-02T11:43:09Z
dc.date.available2019-02-02T11:43:09Z
dc.date.issued2018-03
dc.descriptionResearch paperpt_PT
dc.description.abstractThe purpose of this research is to analyse the relationship between TQM (total quality management) and quality certification in order to assess whether the TQM practices are indispensable assumptions that precede the quality certification in organisations, analysing likewise their impact in the organisational performance. The data were obtained through an online questionnaire, sent to small and medium-sized Portuguese companies, having being conducted the study based on responses received from 287 valid questionnaires. The findings indicate that certified companies have implemented the TQM practices; however certification does not translate into improved financial performance, leading only to operational improvement of organisations. Furthermore, the findings show that the implementation of TQM practices in organisations provides an improvement in their performance, both operational and financial.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1504/IJSOM.2018.090452pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.21/9394
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherIndersciencept_PT
dc.relation.ispartofseries;4
dc.relation.publisherversionhttps://www.inderscience.com/info/inarticle.php?artid=90452pt_PT
dc.subjectISO 9000pt_PT
dc.subjectContinuous improvementpt_PT
dc.subjectQuality certificationpt_PT
dc.subjectOrganisational performancept_PT
dc.subjectTotal quality managementpt_PT
dc.subjectTQMpt_PT
dc.titleTotal quality management and quality certification: effects in organisational performancept_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage461pt_PT
oaire.citation.startPage439pt_PT
oaire.citation.titleInternational Journal of Services and Operations Managementpt_PT
oaire.citation.volume29pt_PT
person.familyNameGodinho Antunes
person.familyNameTexeira Fernandes Justino
person.givenNameMarina
person.givenNameMaria do Rosário
person.identifier1713364
person.identifier.ciencia-id7512-9AB0-FDF0
person.identifier.ciencia-id4917-732B-5C33
person.identifier.orcid0000-0001-5363-9439
person.identifier.orcid0000-0002-2120-4892
person.identifier.ridGQP-6967-2022
person.identifier.scopus-author-id55856106700
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublicationc2825599-132a-4093-8064-57f735485504
relation.isAuthorOfPublicationcb6e4562-7c1c-47f8-9a66-dbb24dce47c6
relation.isAuthorOfPublication.latestForDiscoverycb6e4562-7c1c-47f8-9a66-dbb24dce47c6

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