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Exploring the link between quality and the bottom line: a literature review

2025Artigo científico Acesso aberto
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datacite.subject.fosCiências Sociais
datacite.subject.sdg04:Educação de Qualidade
dc.contributor.authorTexeira Fernandes Justino, Maria do Rosário
dc.contributor.authorRivera-Fernández, Gala
dc.contributor.authorGodinho Antunes, Marina
dc.contributor.authorRibeiro Mucharreira, Pedro
dc.contributor.authorTexeira Quirós, Joaquín
dc.date.accessioned2026-09-18T16:00:16Z
dc.date.available2026-09-18T16:00:16Z
dc.date.issued2025
dc.description.abstractEnhancing product and service quality serves as a strategic lever for businesses to strengthen or sustain their competitive position. While extensive research exists on quality management systems, the empirical evidence regarding ISO9000 certification's influence on organizational performance remains inconclusive, with studies presenting divergent findings. This paper systematically examines existing literature to investigate the complex interrelationships among quality management implementation, ISO9000 certification, associated quality costs, operational outcomes, and their collective impact on firm performance. Through this comprehensive review, we aim to provide clarity on these critical connections within the quality management domain.eng
dc.identifier.citationJustino, M.R.T., Rivera-Fernández, G., Antunes, M.G., Mucharreira, P.R., Texeira-Quirós, J. (2025). Exploring the link between quality and the bottom line: a literature review. Foundations and Trends in Information Systems, 11(1), 126–134.
dc.identifier.doi10.5281/zenodo.16992987
dc.identifier.urihttp://hdl.handle.net/10400.21/23093
dc.language.isoeng
dc.peerreviewedyes
dc.publisherZenodo
dc.relation.hasversionhttps://zenodo.org/records/16992987
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectQuality management
dc.subjectISO9000 standards
dc.subjectOrganizational performance
dc.subjectTotal Quality Management (TQM)
dc.titleExploring the link between quality and the bottom line: a literature revieweng
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage134
oaire.citation.issue1
oaire.citation.startPage126
oaire.citation.titleFoundations and Trends in Information Systems
oaire.citation.volume11
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameTexeira Fernandes Justino
person.familyNameGodinho Antunes
person.familyNameRibeiro Mucharreira
person.familyNameTexeira Quirós
person.givenNameMaria do Rosário
person.givenNameMarina
person.givenNamePedro
person.givenNameJoaquín
person.identifier1713364
person.identifierUosKJfUAAAAJ&hl=pt-PT
person.identifier3507951
person.identifier.ciencia-id4917-732B-5C33
person.identifier.ciencia-id7512-9AB0-FDF0
person.identifier.ciencia-id4E1D-9BEA-8DB4
person.identifier.ciencia-id601F-79BA-3BCB
person.identifier.orcid0000-0002-2120-4892
person.identifier.orcid0000-0001-5363-9439
person.identifier.orcid0000-0003-0059-0576
person.identifier.orcid0000-0002-7693-9888
person.identifier.ridGQP-6967-2022
person.identifier.scopus-author-id55856106700
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relation.isAuthorOfPublication.latestForDiscoverycb6e4562-7c1c-47f8-9a66-dbb24dce47c6

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