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Authors
Advisor(s)
Abstract(s)
Atualmente, com o advento das alterações industriais inseridas no conceito “Indústria 4.0”, os métodos de trabalho precisam de se adaptar ao mundo moderno. Tornou-se necessário implementar novos sistemas de gestão que assegurem o desempenho e continuidade das organizações. O conceito Lean fornece uma visão clara e inovadora na resposta às novas necessidades económicas, técnicas e competitivas atuais.
No âmbito do Lean Management, dita gestão “magra”, a busca pela excelência operacional começa por compreender os desperdícios ou “gorduras” existentes nas organizações. O desempenho organizacional e a constante procura pela melhoria contínua representa uma aplicação prática da ferramenta, sendo necessário compreender todos os processos e a sua utilidade. Assim, através do mapeamento desses processos e análise dos registos do sistema de informação da empresa, é possível identificar diversas “gorduras” e avaliar as taxas de agregação de valor das atividades, criando assim um plano de ação com propostas de melhoria contínua.
É neste contexto que surge a oportunidade de explorar o setor dos serviços, onde a constante mudança é uma realidade diária e que tornam esta área tão dinâmica. A criação do modelo desenvolvido promove a eficiência operacional e satisfação dos clientes, através de um conjunto de iniciativas e processos de melhoria contínua que permitem transformar uma organização de serviços numa empresa Lean.
Nesta dissertação é proposto um indicador de avaliação dos desperdícios existentes em organizações de serviços de manutenção, considerando aspetos fundamentais para a competitividade entre organizações. Este indicador baseia-se nos 7 desperdícios do modelo de classificação delineado por Ohno (1988) e o impacto dos mesmos para a organização e cliente.
A criação do indicador proposto permite às organizações otimizar os seus processos produtivos e de gestão, com o menor custo e eficiência máxima, tornando os sistemas mais simples e competitivos.
Nowadays, with the advent of the industrial changes included in the "Industry 4.0" concept, the working methods need to adapt to the modern world. It became necessary to implement new management systems that ensure the performance and continuity of organizations. The Lean concept provides a clear and innovative vision to the new economic, technical and competitive needs. In the context of Lean Management, the so-called "lean" management, the operational excellence begins by understanding the waste or "grease" in organizations. Organizational performance and constant search for continuous improvement represents a practical application of the tool, and it is necessary to understand all processes and their usefulness. With the mapping of these processes and analyzing the records of the company's information system, it is possible to identify several wastes and evaluate the value-added rates of the activities, creating a plan of action with proposals for continuous improvement. It is in this context that the opportunity happens to explore the service sector, where constant change is a daily reality and make this area so dynamic. The creation of the developed model promotes operational efficiency and customer satisfaction through a set of continuous improvement initiatives and processes that allow us to transform a service organization into a Lean company. This dissertation proposes an evaluation indicator of waste in maintenance service organizations, considering aspects for the competitiveness between organizations. This indicator is based on the 7 wastes of the classification model outlined by Ohno (1988) and their impact on the organization and the client. The creation of the proposed indicator allows organizations to optimize their production and management processes, with the lowest cost and maximum efficiency, making the systems clean and more competitive.
Nowadays, with the advent of the industrial changes included in the "Industry 4.0" concept, the working methods need to adapt to the modern world. It became necessary to implement new management systems that ensure the performance and continuity of organizations. The Lean concept provides a clear and innovative vision to the new economic, technical and competitive needs. In the context of Lean Management, the so-called "lean" management, the operational excellence begins by understanding the waste or "grease" in organizations. Organizational performance and constant search for continuous improvement represents a practical application of the tool, and it is necessary to understand all processes and their usefulness. With the mapping of these processes and analyzing the records of the company's information system, it is possible to identify several wastes and evaluate the value-added rates of the activities, creating a plan of action with proposals for continuous improvement. It is in this context that the opportunity happens to explore the service sector, where constant change is a daily reality and make this area so dynamic. The creation of the developed model promotes operational efficiency and customer satisfaction through a set of continuous improvement initiatives and processes that allow us to transform a service organization into a Lean company. This dissertation proposes an evaluation indicator of waste in maintenance service organizations, considering aspects for the competitiveness between organizations. This indicator is based on the 7 wastes of the classification model outlined by Ohno (1988) and their impact on the organization and the client. The creation of the proposed indicator allows organizations to optimize their production and management processes, with the lowest cost and maximum efficiency, making the systems clean and more competitive.
Description
Dissertação para obtenção do grau de mestre em Engenharia Mecânica – Ramo de Manutenção e Produção
Keywords
Lean Management Indicador Indicator Serviços Services Manutenção Maintenance Facility Management
Citation
FILIPE, Manuel Branco da Cruz - Indicador de custo organizacional. Lisboa: Instituto Superior de Engenharia de Lisboa, 2019. Dissertação de mestrado.
Publisher
Instituto Superior de Engenharia de Lisboa