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Role of Management Control Systems in Quality, Innovation and Organizational Performance in Portugal SMES Companies

2018-03-16Journal article Open access
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dc.contributor.authorAntunes, Marina Godinho
dc.contributor.authorTexeira Quirós, Joaquín
dc.contributor.authorTexeira Fernandes Justino, Maria do Rosário
dc.date.accessioned2018-11-13T10:44:06Z
dc.date.available2018-11-13T10:44:06Z
dc.date.issued2018-03-16
dc.descriptionArtigo em revista científica internacional com arbitragem científicapt_PT
dc.description.abstractThe purpose of this research is to analyze the relationship between management control systems, total quality management (TQM) and innovation, and also the effects of management control systems in the organizational performance. The research was developed based on a conceptual model designed to analyze these dimensions. The data were obtained through an online questionnaire, sent to small and medium-sized Portuguese companies, having been conducted the study based on responses received from 287 valid questionnaires, and using a multivariate statistical analysis for the statistical development. The findings indicate that non-financial indicators provide innovation strategies of products and processes. However, the financial indicators only provide the innovation strategies of processes. It is also verified that only non-financial indicators provide equally the implementation of TQM practices. The results also show that financial indicators only provide an improvement in the financial results of the organization, while the non-financial indicators also improve its operational performance.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1142/S0219877018500141pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.21/9025
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherWorld Scientific Publishing Companypt_PT
dc.relation.ispartofseries;2
dc.relation.publisherversionhttps://www.worldscientific.com/doi/abs/10.1142/S0219877018500141pt_PT
dc.subjectTotal quality managementpt_PT
dc.subjectInnovationpt_PT
dc.subjectManagement control systemspt_PT
dc.subjectOrganizational performancept_PT
dc.titleRole of Management Control Systems in Quality, Innovation and Organizational Performance in Portugal SMES Companiespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.titleInternational Journal of Innovation and Technology Managementpt_PT
oaire.citation.volume15pt_PT
person.familyNameGodinho Antunes
person.familyNameTexeira Quirós
person.familyNameTexeira Fernandes Justino
person.givenNameMarina
person.givenNameJoaquín
person.givenNameMaria do Rosário
person.identifier3507951
person.identifier1713364
person.identifier.ciencia-id7512-9AB0-FDF0
person.identifier.ciencia-id601F-79BA-3BCB
person.identifier.ciencia-id4917-732B-5C33
person.identifier.orcid0000-0001-5363-9439
person.identifier.orcid0000-0002-7693-9888
person.identifier.orcid0000-0002-2120-4892
person.identifier.ridGQP-6967-2022
person.identifier.scopus-author-id55856106700
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublicationc2825599-132a-4093-8064-57f735485504
relation.isAuthorOfPublicationfc45d371-f939-4737-bccd-31d0d5a4eeeb
relation.isAuthorOfPublicationcb6e4562-7c1c-47f8-9a66-dbb24dce47c6
relation.isAuthorOfPublication.latestForDiscoverycb6e4562-7c1c-47f8-9a66-dbb24dce47c6

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