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An approach based on fuzzy logic, to improve quality management on research and development centers

2019-08Conference object Open access
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dc.contributor.authorSantos, Ricardo
dc.contributor.authorAbreu, António
dc.contributor.authorCalado, João Manuel Ferreira
dc.date.accessioned2020-05-26T16:56:26Z
dc.date.available2020-05-26T16:56:26Z
dc.date.issued2019-08
dc.description.abstractNowadays, with globalization and with the development of emergent economies the Research and Development (R&D) Centres in Europe to survive need to achieve high levels of excellence. In this way, the use of a quality management tools, such as European Foundation for Quality Management (EFQM), can help the managers of such organizations to identify de best practices to enhance the efficiency and effectiveness. Hence, this paper presents a new approach to support managers of R&D centres in the decision-making process in achieving the aims mentioned above, which is based on the EFQM model integrated with Fuzzy Logic. The proposed approach was applied to a Portuguese R&D Centre to assess its overall performance. In order to evaluate the robustness of the proposed approach, the results achieved were compared with the results obtained through a traditional methodology based on RADAR’s Logic.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationSANTOS, Ricardo; ABREU, António; CALADO, João M. F. – An approach based on Fuzzy Logic, to improve Quality Management on Research and Development Centers. In ICVISP 2019: Proceedings of the 3rd International Conference on Vision, Image and Signal Processing. Vancouver, Canada: ACM, 2019. ISBN 978-1-4503-7625-9. Pp. 1-6pt_PT
dc.identifier.doi10.1145/3387168.3387232pt_PT
dc.identifier.isbn978-1-4503-7625-9
dc.identifier.urihttp://hdl.handle.net/10400.21/11724
dc.language.isoengpt_PT
dc.publisherAssociation for Computing Machinerypt_PT
dc.relationUID/EMS/50022/2019 - FCT, through IDMEC, under LAETApt_PT
dc.subjectFuzzy logicpt_PT
dc.subjectEFQMpt_PT
dc.subjectSelf-assessmentpt_PT
dc.subjectRADARpt_PT
dc.titleAn approach based on fuzzy logic, to improve quality management on research and development centerspt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlace26-28 agosto 2019 - Vancouver, Canadapt_PT
oaire.citation.endPage6pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleICVISP 2019: 3rd International Conference on Vision, Image and Signal Processingpt_PT
person.familyNameSantos
person.familyNameAbreu
person.familyNameCalado
person.givenNameRicardo
person.givenNameAntónio
person.givenNameJoão
person.identifier1829666
person.identifier370725
person.identifier.ciencia-idC213-A238-5F53
person.identifier.ciencia-idF51F-F42E-3D57
person.identifier.ciencia-idB518-93E3-E7AB
person.identifier.orcid0000-0001-5703-8139
person.identifier.orcid0000-0001-8839-5606
person.identifier.orcid0000-0001-6628-4657
person.identifier.ridM-9354-2018
person.identifier.ridD-3964-2014
person.identifier.ridM-4167-2013
person.identifier.scopus-author-id57218315486
person.identifier.scopus-author-id7006897277
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublication9312aee8-32f1-4907-966d-be2dc485f975
relation.isAuthorOfPublication2e303e99-df37-4381-bf3c-0ab7fc69703c
relation.isAuthorOfPublication602b1546-f4f1-4cd5-8d29-d835d54c9bd6
relation.isAuthorOfPublication.latestForDiscovery602b1546-f4f1-4cd5-8d29-d835d54c9bd6

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