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Total quality management and quality certification on services corporations

2020-03Journal article Open access
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dc.contributor.authorAntunes, Marina Godinho
dc.contributor.authorMucharreira, Pedro Ribeiro
dc.contributor.authorTexeira Fernandes Justino, Maria Do Rosário
dc.contributor.authorTeixera-Quirós, Joaquín
dc.date.accessioned2021-10-09T10:50:56Z
dc.date.available2021-10-09T10:50:56Z
dc.date.issued2020-03
dc.descriptionArtigo publicado em revista científica internacionalpt_PT
dc.description.abstractThis research aims to analyze the relationship and the effects of the implementation of Total Quality Management (TQM) practices on quality certification in services corporations and to analyze the impact of TQM and quality certification (ISO 9000) on organizational performance. A model of structural equations was used to evaluate the relationship between the different dimensions. With the aim to measure the correlation between the continuous variables and the dichotomous variable ISO 9000, the Eta coefficient was used. The results showed that TQM practices in Portuguese service companies provide an improvement in their operational and market performance, however, TQM does not show an improvement in financial performance. Regarding ISO certification, the results indicate that certified companies do not show an improvement in their performance, whether financial, operational, or market. Also, our research confirms that the implementation of TQM practices provides the conditions for quality certification.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationAntunes, M. G., Mucharreira, P. R., Justino, M. R., & Texeira Quirós, J. (2020). Total Quality Management and Quality Certification on Services Corporations. International Journal for Quality Research, 14(3), 847-864. DOI – 10.24874/IJQR14.03-13pt_PT
dc.identifier.doiDOI – 10.24874/IJQR14.03-13pt_PT
dc.identifier.issn1800-6450
dc.identifier.urihttp://hdl.handle.net/10400.21/13855
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherCenter for Qualitypt_PT
dc.relation.ispartofseries;3
dc.relation.publisherversionhttp://www.ijqr.net/paper.php?id=833pt_PT
dc.subjectTotal quality managementpt_PT
dc.subjectOrganizational performancept_PT
dc.subjectQuality certificationpt_PT
dc.subjectISO 9000pt_PT
dc.subjectServices corporations.pt_PT
dc.titleTotal quality management and quality certification on services corporationspt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage864pt_PT
oaire.citation.issue14pt_PT
oaire.citation.startPage847pt_PT
oaire.citation.titleInternational Journal for Quality researchpt_PT
person.familyNameGodinho Antunes
person.familyNameRibeiro Mucharreira
person.familyNameTexeira Fernandes Justino
person.givenNameMarina
person.givenNamePedro
person.givenNameMaria do Rosário
person.identifierUosKJfUAAAAJ&hl=pt-PT
person.identifier1713364
person.identifier.ciencia-id7512-9AB0-FDF0
person.identifier.ciencia-id4E1D-9BEA-8DB4
person.identifier.ciencia-id4917-732B-5C33
person.identifier.orcid0000-0001-5363-9439
person.identifier.orcid0000-0003-0059-0576
person.identifier.orcid0000-0002-2120-4892
person.identifier.ridGQP-6967-2022
person.identifier.scopus-author-id55856106700
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublicationc2825599-132a-4093-8064-57f735485504
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relation.isAuthorOfPublicationcb6e4562-7c1c-47f8-9a66-dbb24dce47c6
relation.isAuthorOfPublication.latestForDiscoveryc2825599-132a-4093-8064-57f735485504

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