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- A reputational-risk-based match selection framework for collaborative networks in the logistics sectorPublication . Anes, Vitor; Abreu, António; Dias, Ana; Calado, João Manuel FerreiraCollaborative networks in the logistics sector have proven to be a solution that both meets environmental footprint reduction goals and addresses the impact of rising fuel prices on logistics companies, especially for small- and medium-sized enterprises. Despite these benefits, these collaborative networks have not received the desired amount of participation due to reputational risk. This paper develops a framework for assessing and managing reputational risk to encourage logistics companies' participation in collaborative networks. To this end, customer satisfaction factors were correlated with logistics operations, and this correlation was then modeled using the Bowtie method, fault trees, event trees, reliability theory, and the Monte Carlo model. The results show that it is possible to implement a structured model that can be easily put into practice. Using an illustrative case study, it is also possible to prioritize three companies according to their reputational risk as assessed by the proposed model. The developed model can promote the sustainability of collaborative networks in the logistics industry by assessing and consistently reducing reputational risk, thus supporting the strengthening of the relationship between suppliers, logistics service providers, and end customers.
- Proposal of a holistic framework to support sustainability of new product innovation processesPublication . Dias, Ana; Abreu, António; Navas, Helena V. G.; Santos, RicardoThe survival of companies in globalized and highly competitive markets, heavily depends on their ability to innovate through the creation of new products and/or services, supported by sustainable processes to prevent business failure. There are many factors regarding the interface company/stakeholders/market at all hierarchical levels, which have a major contribution to sustain innovation in processes regarding the creation of new products and services. A holistic approach of all these factors, as a whole, has not been a subject of scientific research conducting to the necessity of creating a proposal of a framework that can be integrated and systemic. Thus, this paper aims to propose a functional holistic model, which integrates the strategic, organizational and operational levels regarding market business and company interaction, as well as the set of factors to take into account to guarantee assurance that innovative processes are sustained, when new products and/or services are created or improved. Conducted through an investigation of the state of the art, by literature review, a comprehensive and integrated conceptual model was built in a deductive-inductive way. Then, the conceptual model was validated through four case studies. Finally, it was found that the conceptual framework became functional, because its applicability has beensuccessfullytestedinabusinessenvironment. Asaresult,thetooldevelopedhere,canbeuseful to measure and evaluate projects dedicated to companies that innovate in a sustainable way.
- A framework for risk assessment in collaborative networks to promote sustainable systems in innovation ecosystemsPublication . Santos, Ricardo; Abreu, António; Dias, Ana; Calado, João Manuel Ferreira; Anes, Vitor; Soares, JoséNowadays—and due to an increasingly competitive world—organizations need to collaborate in an open innovation context to be e_cient and e_ective by achieving high levels of innovation with their products and services. However, the existing resources—as well as the innovation achieved from the diversity of partners involved—brings challenges to the management; in particularly with risk management. To fulfill such needs, risk management frameworks have been created to support managers, on preventing threats with systems development, although without properly account the influence of each system component, on the entire system, as well as the subjectivity within human perception. To account for these issues, a framework supported by fuzzy logic is presented in this work, to evaluate the risk level on system development in open innovation environment. The approach robustness is assessed by using a case study, where the challenges and benefits found are discussed.
- MAIDNP – Modelo Abrangente e Integrado para o DNPPublication . Dias, Ana; Abreu, António; Navas, HelenaO desenvolvimento de novos produtos (DNP) é crucial para a existência das empresas, fonte de vantagem competitiva e fator determinante do seu êxito empresarial. Diversos fatores tanto, operacionais como organizacionais ou até estratégicos, contribuem para o processo de inovação que suporta o DNP. A avaliação holística de todos estes fatores, no seu conjunto, não tem sido objeto de investigação conducente à proposta de um modelo integrado e sistémico. Desta forma, este artigo tem como objetivo a proposta de um modelo abrangente de natureza funcional, que integre os níveis estratégico, organizacional e processual, bem como o conjunto de fatores a ter em conta nos projetos de DNP. Com base na revisão de literatura, chega-se por via dedutiva-indutiva a um modelo conceptual abrangente e integrado. O modelo conceptual é validado de forma empírica, no meio industrial, através de quatro casos de estudo, explanatórios e explicativos referentes à implementação de novos produtos e serviços, tanto incrementais como disruptivos. Após a validação empírica considera-se que o modelo conceptual se transforma em funcional. Como resultado, o MAIDNP (Modelo Abrangente e Integrado para o Desenvolvimento de Novos Produtos) constitui-se também como uma ferramenta aferidora de processos, projetos e produtos, dedicado às empresas que inovam, concebem e desenvolvem novos produtos. The development of new products (NPD) is crucial for the existence of companies, source of competitive advantage and determinant of their business success. Several factors, both operational and organizational or even strategic, contribute to the innovation process that supports NPD. The holistic assessment of all these factors as a whole has not been the subject of research leading to the proposal for an integrated and systemic model. In this way, this paper aims to propose a MAIDNP – MODELO ABRANGENTE E INT EGRADO PARA O DNP 46 comprehensive functional model that integrates the strategic, organizational and procedural levels, as well as the set of factors to be taken into account in NPD projects. Based on the literature review, it is deductively-inductive to a comprehensive and integrated conceptual model. The conceptual model is empirically validated in the industrial environment through four explanatory case studies, concerning the implementation of new products and services, both incremental and disruptive. After empirical validation it is considered that the conceptual model becomes functional. As a result, MAIDNP (Integrated and Comprehensive Model for the Development of New Products) is also a process, project and product benchmarking tool dedicated to companies that innovate, design and develop new products.