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The relationship between innovation and total quality management and the innovation effects on organizational performance

2016-10Journal article Restricted access
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dc.contributor.authorTexeira Fernandes Justino, Maria Do Rosário
dc.contributor.authorAntunes, Marina Godinho
dc.contributor.authorTexeira Quirós, Joaquín
dc.date.accessioned2018-02-28T17:53:12Z
dc.date.available2018-02-28T17:53:12Z
dc.date.issued2016-10
dc.descriptionResearch paperpt_PT
dc.description.abstractPurpose: The purpose of this paper is to analyze the relationship between innovation and total quality management (TQM), and also to identify the effects of innovation on organizational performance. This research proposes a conceptual model that intends to study several research hypotheses. Design/methodology/approach: The data were obtained through an online questionnaire, sent to small- and medium-sized Portuguese companies, having being conducted the study based on responses received from 287 valid questionnaires, and using a multivariate statistical analysis for statistical development. Findings:The findings indicate that companies that adopt strategies of process innovation get improvements in their performance, both operationally and financially, while product innovation only provides improvements in the financial performance of organizations. It was also found that TQM practices encourage the definition of innovation strategies of products and processes. On the other hand, it was found that only companies that adopt innovation strategies of their processes promote the adoption of TQM practices, and there is a statistically significant relationship between product innovation and the implementation of TQM practices. Originality/value: This research analyzed the dimensions studied in different aspects. It considered product innovation and process innovation, and with respect to performance, this dimension was analyzed through two different perspectives, namely, financial performance and operational performance. This research also provides a particular contribution to the literature with the analysis of the interdependencies between innovation and TQM in small- and medium-sized Portuguese companies.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.urihttp://hdl.handle.net/10400.21/8160
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherEmerald Publishing Limitedpt_PT
dc.relation.ispartofseries;9
dc.relation.publisherversionwww.emeraldinsight.com/0265-671X.htmpt_PT
dc.subjectInnovationpt_PT
dc.subjectOrganizational performancept_PT
dc.subjectTotal quality managementpt_PT
dc.subjectContinuous improvementpt_PT
dc.titleThe relationship between innovation and total quality management and the innovation effects on organizational performancept_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.conferencePlaceReino Unidopt_PT
oaire.citation.endPage1492pt_PT
oaire.citation.startPage1474pt_PT
oaire.citation.titleInternational Journal of Quality and Reliability Managementpt_PT
oaire.citation.volume34pt_PT
person.familyNameTexeira Fernandes Justino
person.familyNameGodinho Antunes
person.familyNameTexeira Quirós
person.givenNameMaria do Rosário
person.givenNameMarina
person.givenNameJoaquín
person.identifier1713364
person.identifier3507951
person.identifier.ciencia-id4917-732B-5C33
person.identifier.ciencia-id7512-9AB0-FDF0
person.identifier.ciencia-id601F-79BA-3BCB
person.identifier.orcid0000-0002-2120-4892
person.identifier.orcid0000-0001-5363-9439
person.identifier.orcid0000-0002-7693-9888
person.identifier.ridGQP-6967-2022
person.identifier.scopus-author-id55856106700
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublicationcb6e4562-7c1c-47f8-9a66-dbb24dce47c6
relation.isAuthorOfPublicationc2825599-132a-4093-8064-57f735485504
relation.isAuthorOfPublicationfc45d371-f939-4737-bccd-31d0d5a4eeeb
relation.isAuthorOfPublication.latestForDiscoveryfc45d371-f939-4737-bccd-31d0d5a4eeeb

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